I recently presented a one-hour webinar that walked folks through the basics of creating Avaya Breeze Snap-Ins. It’s similar to my Introductory and Advanced YouTube videos, but it’s different enough to warrant a look even if you did wade though all ten lessons. The user questions at the end may be worth the price of admission.
If you are an Avaya user that wants to learn how to customize your system 100 ways to Sunday, you need to spend time understanding Breeze. It truly is the coolest thing Avaya has done in years.
Tao, Zen, and Tomorrow 