Category Avaya OneCloud CPaaS
Creating a Dialogflow CX Text Bot Using Avaya OneCloud CPaaS
“No matter how good you get you can always get better, and that’s the exciting part.” Tiger Woods In my previous article, I showed you how to integrate Google Dialogflow ES into an Avaya CPaaS text bot. While Dialogflow ES is a great platform for uncomplicated natural language processing (NLP) applications, ES has no concept […]
Creating a Dialogflow ES Text Bot Using Avaya OneCloud CPaaS
Every once in a while, a new technology, an old problem, and a big idea turn into an innovation. Dean Kamen In my previous article, Writing a Voice Bot Application Using Avaya CPaaS, I showed you how to use Avaya CPaaS inboundXML elements to create a simple voice bot. Here, I will show you how […]
You Can Compose It: A Basic Programming Guide to Avaya CPaaS APIs and Services
Here is the last of my three Avaya Engage breakout sessions. In less than 25 minutes, I present enough information to allow a developer to get started with Avaya One-Cloud CPaaS APIs. You will learn how to create a free account, navigate the dashboard, buy a telephone number, and start writing communications applications. If you […]
Avaya OneCloud CPaaS for Developers: Getting Started
One of my many jobs at Avaya has been onboarding CPaaS developers. I’ve worked with getting folks started on everything from click-to-call to proactive outreach. After a while, though, I grew weary of repeating the same information over and over again. Since I am by nature a lazy man, I decided it was time to […]
Creating Wow With Avaya OneCloud CPaaS Applications
The telephone, which interrupts the most serious conversations and cuts short the most weighty observations, has a romance of its own. – Virginia Woolf I have been writing communications software since the 1980s. I began working with proprietary protocols such as Northern Telecom’s Meridian Link and Applications Module Link before moving to “standards” such as […]
Tao, Zen, and Tomorrow 