Category Avaya OneCloud CPaaS

Creating a Dialogflow CX Text Bot Using Avaya OneCloud CPaaS

“No matter how good you get you can always get better, and that’s the exciting part.” Tiger Woods In my previous article, I showed you how to integrate Google Dialogflow ES into an Avaya CPaaS text bot. While Dialogflow ES is a great platform for uncomplicated natural language processing (NLP) applications, ES has no concept […]

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Creating a Dialogflow ES Text Bot Using Avaya OneCloud CPaaS

Every once in a while, a new technology, an old problem, and a big idea turn into an innovation. Dean Kamen In my previous article, Writing a Voice Bot Application Using Avaya CPaaS, I showed you how to use Avaya CPaaS inboundXML elements to create a simple voice bot. Here, I will show you how […]

You Can Compose It: A Basic Programming Guide to Avaya CPaaS APIs and Services

Here is the last of my three Avaya Engage breakout sessions.  In less than 25 minutes, I present enough information to allow a developer to get started with Avaya One-Cloud CPaaS APIs.  You will learn how to create a free account, navigate the dashboard, buy a telephone number, and start writing communications applications.  If you […]

Avaya OneCloud CPaaS for Developers: Getting Started

One of my many jobs at Avaya has been onboarding CPaaS developers.  I’ve worked with getting folks started on everything from click-to-call to proactive outreach.  After a while, though, I grew weary of repeating the same information over and over again.  Since I am by nature a lazy man, I decided it was time to […]

Creating Wow With Avaya OneCloud CPaaS Applications

The telephone, which interrupts the most serious conversations and cuts short the most weighty observations, has a romance of its own. – Virginia Woolf I have been writing communications software since the 1980s.  I began working with proprietary protocols such as Northern Telecom’s Meridian Link and Applications Module Link before moving to “standards” such as […]