Category IBM Watson

Building Bots with Natural Language Processing

If you talk to a man in a language he understands, that goes to his head. If you talk to him in his language, that goes to his heart. — Nelson Mandela I would venture to guess that most people had their first encounter with natural language processing (NLP) when Apple added Siri to the […]

Understanding the IBM Watson Transcription Services

Silence is the language of God. All else is poor translation. ― Rumi When it comes down to it, my workday pretty much consists of doing what I am told to do and doing what I want to do.  While there are certainly occasions where those two aspects don’t quite line up, there are more […]

AI and Natural Language Processing Made Easy — Webinar Playback

For those of you who were not able to attend my AI and NLP webinar, here is the playback.    Among other things, you will learn the basic language of NLP and how it can be used to build a text bot.

Webinar: Artificial Intelligence, Natural Language Processing, and Breeze

Are you interested in how IBM Watson, Amazon Lex, and/or Wit.ai can be used to build bots?  If not, you should be.  This is the future of how we will interact with customer care centers.  Actually, it’s the present and the chances are pretty good that you have already chatted with a machine and not […]

Applying AI and NLP: Wit, Watson, Lex

For the past several months, I have been immersed in the studies of artificial intelligence (AI) and natural language processing (NLP).  Not only are they two extremely interesting technologies, but the inroads they’ve made into our day-to-day lives is breathtaking.  Not a day goes by where I don’t talk to my phone or ask Alexa […]

Optimism Returns to Avaya Engage

While at Avaya Engage last month, I met with Blair Pleasant of Business Communications Strategies to discuss the work I am doing with IoT, ServiceNow, Watson, Avaya Breeze, and Zang.  I really dislike seeing myself on video, but other than a few awkward smiles and some fumbled words, I did okay in our interview.  You […]

Speaking of Artificial Intelligence and Natural Language Processing…

I recently sat down with my friend and partner in technology, Mark Fletcher (Fletch), to talk about artificial intelligence and natural language processing.  I hope you enjoy hearing what we had to say about what might be the most exciting and revolutionary technology of our time.

Watson (and me) in the News

This is cool. I wasn’t aware that I was the subject of Avaya’s latest podcast.

Putting Watson to Work

Believing is seeing and seeing is believing — Tom Hanks Last week in Watson, Come Here – I Want to See You, I introduced my readers to many of the functionality delivered by IBM Watson.  I explained how Watson can perform language detection, language translation, and language analysis.  I also wrote of how Watson Conversations […]

Watson, Come Here — I Want to See You

If you were to ask me what I want to do – I don’t want to be a celebrity, I want to make a difference. — Lady Gaga If you are like most people, the first time you heard about IBM’s Watson was on TV’s Jeopardy.  On February 14, 2011, Watson took on Jeopardy’s two […]