Category Google Home

Bot Building Basics with Google Dialogflow

Due to a number of requests, I recorded the Bot Building Basics presentation I recently gave at Avaya Engage 2020.  It’s a lot more fun speaking before a live audience, but this is a close-enough reenactment. I guarantee that if you watch the video in its entirety, you will be able to create your own […]

Real-Time IT Services in the Palm of Your Hand

I am so clever that sometimes I don’t understand a single word of what I am saying Oscar Wilde In just a few days, I get to stand in front of a crowd of Avaya Engage attendees ready to learn all about artificial intelligence and natural language processing.   While I am presenting several other sessions […]

Building Bots with Natural Language Processing

If you talk to a man in a language he understands, that goes to his head. If you talk to him in his language, that goes to his heart. — Nelson Mandela I would venture to guess that most people had their first encounter with natural language processing (NLP) when Apple added Siri to the […]

The Prokop Hospital Virtual Agent

To know me in real life is to know that I have a hard time sitting still.  If I see a dirty dish in the sink, I wash it.  If my lawn needs mowing, I’m out there with the mower.  My idea of relaxation is a 40-mile bike ride. This bleeds into my programming life […]

Call the Midwife — a Patient to Nurse Smart Speaker Bot

I decided to have a little fun today and expand on what I have been doing with bots.  This time around, I created the prototype of an application that allows hospital patients to request a nurse via a bedside smart speaker.  While my bot is still pretty simplistic, the idea it explores can be expanded […]

Moving From the Contact Center Agent to the Smart Speaker

A long habit of not thinking a thing wrong gives it a superficial appearance of being right. Thomas Paine Old habits are hard to break.  In order to remind myself of the behaviors I want to stop doing, I recently put together a list of the worst of mine.  I keep it close at hand […]

Developing a Future-Focused Mindset

As much as I enjoy seeing my articles posted on blog sites other than SIP Adventures, I get an even bigger kick from finding articles written about me.  🙂 Okay, I am not that vain (mostly), but if I am entitled to 15-minutes of geek fame, Eric Krapf’s, fun and flattering missive on the work […]

Smart Speakers: From the Kitchen to the Boardroom

In my previous article here at SIP Adventures, I introduced you to the work I am doing with smart speakers and IoT.  This week’s article in No Jitter, takes that work even further and demonstrates how smart speakers such as Google Home can be integrated with WebEx Teams.  Be sure to check it out! Smart […]