Category Cloud Communications

The Four Pillars of Communications Security

I have been working with IP technology for a long time. I can’t tell you the exact year of my first exposure, but it was sometime between 1985 and 1987. I was working at Northern Telecom as a software developer and was tasked with adding a TCP/IP stack to a version of Unix that ran on a Motorola […]

Writing Applications for the Composable Enterprise

A large part of my job consists of creating proof-of-concept applications that demonstrate the power and flexibility of Avaya cloud APIs.  Customers come to me with ideas and I turn those ideas into something real.  In the video below, I show the results of a financial customer’s request for an application that integrates Avaya Spaces […]

A Practical Look at CPaaS for Over-The-Top-Applications

Anyone who has followed my writing over the past several years knows that I am a practical, nuts and bolts kind of guy. While there is nothing wrong with high-level discussions, I like to get my hands dirty by working with the technology I write about. Sometimes, that means sitting down with a protocol analyzer and watch […]

Delivering SIP Via the Cloud

We have come to embrace cloud delivery for many critical business services and understand the value the cloud provides. On the surface, carrier SIP Trunks may look like a cloud service because they are delivered via an IP-like connection, but when you dive in, you find that they don’t share the typical benefits associated with […]

From Boxes to Solutions

“Intelligence is based on how efficient a species became at doing the things they need to survive.” Charles Darwin Back in the day, it was extremely common for a company to standardize their communications infrastructure on a single vendor. For instance, if I were to walk into a “Northern Telecom shop,” I was pretty confident […]

911 Moves to the Cloud

If I’ve learned one thing from this industry, it’s that everything changes. What you thought was the best way to do something will one day be seen as outdated and wrong. Don’t keep up with changing technologies and you will be obsolete quicker than you can say software defined network. Worse than becoming a dinosaur, […]

Cloud Communications for Business Continuity

I hit a deer on my way to work Monday morning.  Actually, the deer hit me since I was minding my own business when it leapt into the path of my car.  Thankfully, I wasn’t hurt and the damage to my car is manageable.  Sadly, the same cannot be said for the deer. In case […]

The Need for Speed

I never saw the first computer I worked on.  It was 1975 and I was a senior at Coronado High School in Scottsdale, Arizona.  Those of us who took advanced math classes were allowed to sign up for a course in computer programming.   I forget the instructor’s name, but I remember that he only had […]

Computer Telephony Integration and API’s

I have been involved with communications Application Programming Interfaces (APIs) since the dawn of Computer Telephony Integration (CTI).  I remember flying to Beaverton, Oregon in 1993 to meet with Intel to discuss this thing they were cooking up with Microsoft that they called Telephony API (TAPI). Along with a few of my Nortel coworkers we […]

Current Trends in Unified Communications

I’ve been in this industry longer than I care to admit.  I was working at Northern Telecom in the 1980’s when we announced something called “The Digital World.”   Not to be confused with the IP-PBX which came years later, this was the transformation away from analog telephony to digital telephones and ISDN.   Speaking of the […]