Category Cloud Communications

Delivering SIP Via the Cloud

We have come to embrace cloud delivery for many critical business services and understand the value the cloud provides. On the surface, carrier SIP Trunks may look like a cloud service because they are delivered via an IP-like connection, but when you dive in, you find that they don’t share the typical benefits associated with […]

From Boxes to Solutions

“Intelligence is based on how efficient a species became at doing the things they need to survive.” Charles Darwin Back in the day, it was extremely common for a company to standardize their communications infrastructure on a single vendor. For instance, if I were to walk into a “Northern Telecom shop,” I was pretty confident […]

911 Moves to the Cloud

If I’ve learned one thing from this industry, it’s that everything changes. What you thought was the best way to do something will one day be seen as outdated and wrong. Don’t keep up with changing technologies and you will be obsolete quicker than you can say software defined network. Worse than becoming a dinosaur, […]

Cloud Communications for Business Continuity

I hit a deer on my way to work Monday morning.  Actually, the deer hit me since I was minding my own business when it leapt into the path of my car.  Thankfully, I wasn’t hurt and the damage to my car is manageable.  Sadly, the same cannot be said for the deer. In case […]

The Need for Speed

I never saw the first computer I worked on.  It was 1975 and I was a senior at Coronado High School in Scottsdale, Arizona.  Those of us who took advanced math classes were allowed to sign up for a course in computer programming.   I forget the instructor’s name, but I remember that he only had […]

Computer Telephony Integration and API’s

I have been involved with communications Application Programming Interfaces (APIs) since the dawn of Computer Telephony Integration (CTI).  I remember flying to Beaverton, Oregon in 1993 to meet with Intel to discuss this thing they were cooking up with Microsoft that they called Telephony API (TAPI). Along with a few of my Nortel coworkers we […]

Current Trends in Unified Communications

I’ve been in this industry longer than I care to admit.  I was working at Northern Telecom in the 1980’s when we announced something called “The Digital World.”   Not to be confused with the IP-PBX which came years later, this was the transformation away from analog telephony to digital telephones and ISDN.   Speaking of the […]

Gartner’s Top Ten and SIP

Every year I anxiously wait for Gartner to release their 10 Ten Strategic Technology Trends.   Yes, I am nerdy like that, but I will admit to a level of excitement seeing which trends survived from the previous year, which ones were voted off the island, and most importantly, what the new trends are. Since I […]

Cloud Communications

Who among us doesn’t use cloud services every single day of his or her life?  I no longer download music to my iPhone.  Why should I when I can hear just about everything I want from Pandora, Spotify, or Amazon Cloud Player?  I’ve been using cloud-based email since the 1990’s.  I am an amateur photographer […]