Category Artificial Intelligence

By the Time I Get to Phoenix (And Engage 2020)

I have been going to Avaga Engage (and its previously named incarnations) for many year.  More than simply attending, I have been hosting breakout sessions at Engage.  This year is no different.  If you count “Stump the Experts” (and I do), I am presenting six breakout sessions.  While my Debugging Avaya SIP is a repeat […]

Creating Wow With Avaya OneCloud CPaaS Applications

The telephone, which interrupts the most serious conversations and cuts short the most weighty observations, has a romance of its own. – Virginia Woolf I have been writing communications software since the 1980s.  I began working with proprietary protocols such as Northern Telecom’s Meridian Link and Applications Module Link before moving to “standards” such as […]

Building Bots with Natural Language Processing

If you talk to a man in a language he understands, that goes to his head. If you talk to him in his language, that goes to his heart. — Nelson Mandela I would venture to guess that most people had their first encounter with natural language processing (NLP) when Apple added Siri to the […]

Understanding the IBM Watson Transcription Services

Silence is the language of God. All else is poor translation. ― Rumi When it comes down to it, my workday pretty much consists of doing what I am told to do and doing what I want to do.  While there are certainly occasions where those two aspects don’t quite line up, there are more […]

Let Your Bots Do the Talking

In my latest article for No Jitter, I take a look at you can telephone-enable bots.  This is very cool stuff! Let Your Bots do the Talking

The Prokop Hospital Virtual Agent

To know me in real life is to know that I have a hard time sitting still.  If I see a dirty dish in the sink, I wash it.  If my lawn needs mowing, I’m out there with the mower.  My idea of relaxation is a 40-mile bike ride. This bleeds into my programming life […]

Call the Midwife — a Patient to Nurse Smart Speaker Bot

I decided to have a little fun today and expand on what I have been doing with bots.  This time around, I created the prototype of an application that allows hospital patients to request a nurse via a bedside smart speaker.  While my bot is still pretty simplistic, the idea it explores can be expanded […]

Moving From the Contact Center Agent to the Smart Speaker

A long habit of not thinking a thing wrong gives it a superficial appearance of being right. Thomas Paine Old habits are hard to break.  In order to remind myself of the behaviors I want to stop doing, I recently put together a list of the worst of mine.  I keep it close at hand […]

Using AI and IoT to Orchestrate Smart Parking

I have been a “professional” programmer since 1983 (yes, I am that old) and still get a kick out of seeing how other people use my software.  In this case, Thomas Roemer from Avaya has created a smart parking solution that employs the artificial intelligence and IoT integration software I created.  It’s a cool video […]

Developing a Future-Focused Mindset

As much as I enjoy seeing my articles posted on blog sites other than SIP Adventures, I get an even bigger kick from finding articles written about me.  🙂 Okay, I am not that vain (mostly), but if I am entitled to 15-minutes of geek fame, Eric Krapf’s, fun and flattering missive on the work […]