Category SIP

Saving Jobs with Virtual Agents

“There’s our excuse… we’ll blame everything on the round-headed kid!” – Charles M, Schultz Everyone loves a scapegoat. Whether it’s “My dog ate my homework,” or “The check is in the mail,” it’s too easy to blame someone else for our failures and shortcomings. I see it, and have certainly done it, in my personal […]

Security, Security, Security

“If you have built castles in the air, your work need not be lost; that is where they should be. Now put the foundations under them.” — Henry David Thoreau During this time of unemployment, I have more free time than I care for. While I wouldn’t necessarily call myself a workaholic, I do like […]

Zen and the Art of Being Unemployed

“The greatness of a man is not in how much wealth he acquires, but in his integrity and his ability to affect those around him positively.” – Bob Marley For me, there are two great truths about being laid off. The first is that it sucks. It’s hard not to feel singled out, slighted, and […]

Home is Where the Work Is

Victory at all costs, victory in spite of all terror, victory however long and hard the road may be; for without victory, there is no survival. Winston Churchill This morning, I held my first virtual open office and although I nearly always hold myself to impossible standards, I was pleased with how it turned out.  […]

SIP Certificates for Avaya Endpoints

As busy as I am these days, I have a hard time saying “no” when asked to write something for what I deem to be a worthy publication.  Case in point is the article on SIP Certificates that I wrote for IAUG Insights.  “Flip” to page 22 to find me. IAUG Insights  

Cisco, Meet Avaya. Avaya, Meet Cisco

Come together, right now over me Lennon and McCartney   If you are as old as I am, you have almost certainly been asked this question at least once in your life: “Beatles or Stones?” While that is an easy answer for some folks, I happen to really like both bands.  No single Beatle had […]

IoT and Emergency Services

Avaya put out a really nice video that does a great job demonstrating the power of my IoT software for Breeze.  Cool stuff!

SIP: Looking Behind the Curtain

Are you coming to Enterprise Connect in March?  If so, here are a few reasons why you want/need to attend my ever-popular SIP session. SIP:  Looking Behind the Curtain

Visualizing Natural Language Processing

Last week I introduced No Jitter readers to Natural Language Processing (NLP) and Facebook’s free NLP service, wit.ai.  I wrote about intents and entities and how they work together to convert human language into actionable components.  If you are like me, though, you only learn so much from reading.  You need to see concepts in […]

Evolving Your Enterprise With SIP

If you’re going through hell, keep going. — Winston Churchill I am sure we’ve all fallen into this trap.  You know something so well that not only do you expect everyone else to know it just was well, but you speak about it in words that only an expert would understand.  I certainly do that […]