Monthly Archives: December 2014

A Look at How Avaya Aura Supports SIP-Based Voice Mail

I believe I have been pretty clear about this. I am not a fan of voice mail. I don’t like leaving them because I know that most will never be heard and I don’t like listening to them because text and email are quicker and more efficient. Needless to say, I was thrilled when I […]

Why 2014 Was a Good Year

We all know the story of the glass of water. The optimist will tell you that it’s half full while the pessimist declares it half empty. Well, I am here to tell you that there is a third option. The glass contains exactly the right amount–not too much and not too little. As 2014 comes […]

A Wireshark View of Real-Time Control Protocol (RTCP)

I’ve been on a Wireshark binge these past few weeks. In November, I took you on a tour of a SIP conference in Dissecting a SIP Conference Call and in December you got to see the nitty-gritty of transfer in Dissecting SIP Transfer and media transmission in A Wireshark View of Real-Time Protocol (RTP). Clearly, […]

Nortel — Five Years On

We have all experienced this. You read or hear about something that occurred years ago and your immediate reaction is one of utter surprise. “What do you mean that happened in 2009? I could have sworn it was only last year.” I call it the “Michael Jackson Syndrome.”  Michael Jackson has been dead for over […]

Avaya’s Real-Time Speech Snap-In

Here in the world of IP communications, we attempt to strike a balance between what we can see and what we can hear. While we continue to drive interactions towards textual interfaces, the importance of human speech should never be ignored.   How many of you have been in the middle of a frustrating email exchange […]

A Wireshark View of Real-Time Protocol (RTP)

Despite the fact that we’ve entered the holiday season, the weeks between Thanksgiving and New Years are proving to be some of the busiest of the year. Last week I was in Tampa and this week I travel to Salt Lake City and Phoenix.   It doesn’t stop there, though. Next Monday, I fly to Detroit […]

Dissecting SIP Transfer

Two weeks ago, I had a little fun by tearing apart a SIP conference call. I was shocked by how popular the article turned out to be. Not only was the view count very respectable, but I received a number of emails from folks who wanted to take it a bit deeper. Seriously, I had […]

Privacy, Online Access, and the Fragility of Life

My latest article for No Jitter is more of a philosophical pondering than a technical exploration (but it’s that, too).  No matter what, it’s something we all deal with every time we open a web page or post a social media status update. Privacy, Online Access, and the Fragility of Life Don’t worry about me […]