Category Avaya

COVID Surprised and Lessons Learned

“Surprise is the greatest gift which life can grant us.” Boris Pasternak Until the pandemic changed everything, I was a regular attendee at in-person IAUG chapter meetings across the country.  Most of the time I presented a topic, but on a few occasions, I was simply there to listen and learn.   Although I have never […]

Writing Dynamic Web Applications for Avaya Cloud Office

I have been having a lot of fun writing proof-of-concept software for Avaya Cloud Office (ACO). In case you aren’t familiar with ACO, it’s Avaya’s version of the popular RingCentral UCaaS platform. In this instance, I wrote a service that sits between a web browser and ACO. The service, which runs on my Linux server, […]

Writing Applications for the Composable Enterprise

A large part of my job consists of creating proof-of-concept applications that demonstrate the power and flexibility of Avaya cloud APIs.  Customers come to me with ideas and I turn those ideas into something real.  In the video below, I show the results of a financial customer’s request for an application that integrates Avaya Spaces […]

Creating SIP Trunks With Avaya CPaaS

In my latest video, I show you how easy it is to configure and deploy SIP trunks on Avaya CPaaS.  To make it simple to understand, I give you a step-by-step way to PSTN-enable a free SIP soft client.  Check it out!

Build Your Own Conference Bridge with Avaya CPaaS

I am still on my video kick and this time around I decided to challenge myself.  Conference calls on Avaya CPaaS baffled me, so I took the time to figure out how to use the APIs to create and manage them.  Once I was comfortable with everything, I did my documentation thing and recorded the […]

Call Recording and Transcription for Avaya CPaaS Developers

For those of you who have been following my Avaya CPaaS developer videos, I have a new one for you.  This time around I tackle call recording and transcription.  It’s a relatively short video, but in those six plus minutes I walk you through the sometimes confusing ins and outs of using the recording APIs.

Six Months In

“Yesterday I was clever, so I wanted to change the world. Today I am wise, so I am changing myself.” Rumi Last May I was let go from my job at ConvergeOne.  While there is no perfect way to tell someone that his or her contributions are no longer required, there are some truly sloppy […]

Writing Voice and Text Applications with Avaya CPaaS inboundXML

In my endless quest to help make CPaaS programming easier, I have created yet another training video.  This time around I tackle inboundXML.  Once you understand this powerful, yet simple concept, you too can write really cool voice and text processing applications.  I’m not kidding.  If I can do it, so can you!

Developing SMS and Telephony Applications with Avaya OneCloud CPaaS

In my never-ending effort to make my job easier, I’ve created another “Avaya OneCloud CPaaS for Developers” video.  This one builds on what I did in the previous two videos.  This time around, though, I take you a little deeper into the development process and show you two applications (and a number of variants) that […]

Avaya OneCloud CPaaS for Developers: Getting Started

One of my many jobs at Avaya has been onboarding CPaaS developers.  I’ve worked with getting folks started on everything from click-to-call to proactive outreach.  After a while, though, I grew weary of repeating the same information over and over again.  Since I am by nature a lazy man, I decided it was time to […]