Category Avaya
The Anatomy of an Avaya Experience Platform / CCAI Integration
One of my favorite things to do workwise is to share what I’ve learned about something with like-minded geeky nerds. Today, I want to walk you through the steps required to integrate a Google Dialogflow CX agent with Avaya Experience Platform (AXP). The agent has been written in a way that it can be integrated […]
Creating Extensions for Avaya Virtual Agent Studio
My guitar is not a thing. It is an extension of myself. It is who I am. Joan Jett I am continually impressed by how easy it is to create amazing AI workflows with Avaya’s Virtual Agent Studio (a custom instance of the Cognigy platform). Even me, a hard-core programmer, loves the no-code, drag-and-drop interface. […]
An Introduction to Avaya Virtual Agent Studio
This is how memories are made…by going with the flow. Amanda Bynes These past several days have seen me immersed in learning and working with Avaya’s Virtual Agent Studio. Simply put, Virtual Agent Studio is a platform for creating AI-infused virtual agents. Virtual Agent Studio agents can then be used for chat bots, web bots, […]
The Avaya Virtual Agent Integration Cookbook
“For it is the duty of an astronomer to compose the history of the celestial motions through careful and expert study.” Nicolaus Copernicus Wikipedia defines Composability as: Composability is a system design principle that deals with the inter-relationships of components. A highly composable system provides components that can be selected and assembled in various combinations […]
A Google Cloud Function Microservice Cookbook
“Most martial artists want to know how a technique is done. A seasoned Sensei will demonstrate why.” Soke Behzad Ahmadi In An AWS Lambda Microservice Cookbook, I took you through the steps required to create a Lambda function that was ultimately integrated into an Avaya Virtual Agent agent. Realizing that AWS isn’t the only game […]
An AWS Lambda Microservice Cookbook
“Most martial artists want to know how a technique is done. A seasoned Sensei will demonstrate why.” Soke Behzad Ahmadi In my previous article, Serverless Avaya Virtual Agent Integrations, I presented a high-level description of serverless, microservices using AWS Lambda. This article is for those of you who are interested in how it’s done. As […]
Serverless Avaya Virtual Agent Integrations
If time be of all things most precious, wasting time must be the greatest prodigality, since lost time is never found again; and what we call time enough always proves little enough. Let us then be up and doing, and doing to a purpose; so by diligence shall we do more with less perplexity Benjamin […]
Personalized Customer Experience with AI Image Analysis
“If we can see the little things, we can see the entire universe.” Donna Goddard My favorite subjects are those that appear to be boundless — where the more I learn, the more I realize how little I know. Artificial Intelligence for image and video processing is one of those subjects. While my work developing […]
Creating a Dialogflow CX Text Bot Using Avaya OneCloud CPaaS
“No matter how good you get you can always get better, and that’s the exciting part.” Tiger Woods In my previous article, I showed you how to integrate Google Dialogflow ES into an Avaya CPaaS text bot. While Dialogflow ES is a great platform for uncomplicated natural language processing (NLP) applications, ES has no concept […]
Creating a Dialogflow ES Text Bot Using Avaya OneCloud CPaaS
Every once in a while, a new technology, an old problem, and a big idea turn into an innovation. Dean Kamen In my previous article, Writing a Voice Bot Application Using Avaya CPaaS, I showed you how to use Avaya CPaaS inboundXML elements to create a simple voice bot. Here, I will show you how […]
Tao, Zen, and Tomorrow 