There have been moments in our communications industry when everything suddenly changes. You can argue that it all began with Alexander Graham Bell’s invention of the telephone in 1876. Although the road to that first voice call (“Mr. Watson, come here. I want you.”) took many years and involved several prior attempts, within a year […]
An optimist stays up until midnight to see the new year in. A pessimist stays up to make sure the old year leaves. –Bill Vaughan The older I get, the quicker the years seem to go by. I blinked during my freshman English final and all of a sudden I’m a 58-year-old man with three […]
I recently presented a one-hour webinar that walked folks through the basics of creating Avaya Breeze Snap-Ins. It’s similar to my Introductory and Advanced YouTube videos, but it’s different enough to warrant a look even if you did wade though all ten lessons. The user questions at the end may be worth the price of […]
I am giving a Breeze workshop in Tempe, Arizona this Thursday. I plan on lots of show and tell. If you are in the area and want to see Breeze up front and in person, register here.
My latest Advanced Breeze Techniques tackles SMS Text, Email, and Parallel Gateways. Like every one of my Breeze videos (Introductory and Advanced), you can find this new one on the Avaya Blog. Adding Text and Email to Breeze Snap-Ins
Welcome to the first in my series of videos addressing some of the more advanced ideas surrounding Avaya Breeze. It picks up where my introductory series ended while placing a greater emphasis on important, but lesser understood tasks and programming techniques. Here in Part One, I present a method to catch and process runtime errors […]
In my last Avaya Breeze Introductory Video (I am moving on to advanced topics), I explore Breeze Events and how to launch Snap-Ins from cloud services.
Welcome back to my Avaya Breeze video series. Up to this point, I have primarily focused on telephone calls. Parts One through Three dealt with a Snap-In that created and manipulated an outbound call. In Part Four, I turned my attention to intercepting an incoming call. Today I would like to shake things up a […]
“Who are you going to believe, me or your own eyes?” Chico Marx I haven’t been shy about my work with Avaya’s Breeze development platform. I’ve written about my experiences with the Java SDK along with the drag and drop interface, Engagement Designer. Additionally, I’ve tackled subjects such as Avaya’s Real-Time Speech Recognition and Context […]