Category Avaya

Personalized Customer Experience with AI Image Analysis

“If we can see the little things, we can see the entire universe.” Donna Goddard My favorite subjects are those that appear to be boundless — where the more I learn, the more I realize how little I know. Artificial Intelligence for image and video processing is one of those subjects. While my work developing […]

Creating a Dialogflow CX Text Bot Using Avaya OneCloud CPaaS

“No matter how good you get you can always get better, and that’s the exciting part.” Tiger Woods In my previous article, I showed you how to integrate Google Dialogflow ES into an Avaya CPaaS text bot. While Dialogflow ES is a great platform for uncomplicated natural language processing (NLP) applications, ES has no concept […]

Creating a Dialogflow ES Text Bot Using Avaya OneCloud CPaaS

Every once in a while, a new technology, an old problem, and a big idea turn into an innovation. Dean Kamen In my previous article, Writing a Voice Bot Application Using Avaya CPaaS, I showed you how to use Avaya CPaaS inboundXML elements to create a simple voice bot. Here, I will show you how […]

Writing a Voice Bot Application Using Avaya CPaaS

“I’m interested in the moment when two objects collide and generate a third. The third object is where the interesting work is.” Bruce Mau In my previous article, Building Communications Applications Using Avaya OneCloud CPaaS, I presented three ways (using two programming language) of how to use Avaya CPaaS to create an outbound SMS text […]

Build Your Own Collaboration Solution

The goal of education is not to increase the amount of knowledge but to create the possibilities for a child to invent and discover, to create men (and women) who are capable of doing new things. Jean Piaget Note:  I continually update and enhance the software for the Basic Spaces application and the screenshots in […]

Debugging Avaya SIP

Another of my Avaya Engage breakout sessions is available for viewing outside the virtual conference.  This time around I explore debugging SIP in an Avaya Aura system.  After a quick introduction to SIP fundamentals, I look at how Avaya Aura uses SIP in an IMS, or half-call model.  I show how resource reservation occurs and […]

COVID Surprised and Lessons Learned

“Surprise is the greatest gift which life can grant us.” Boris Pasternak Until the pandemic changed everything, I was a regular attendee at in-person IAUG chapter meetings across the country.  Most of the time I presented a topic, but on a few occasions, I was simply there to listen and learn.   Although I have never […]

Writing Dynamic Web Applications for Avaya Cloud Office

I have been having a lot of fun writing proof-of-concept software for Avaya Cloud Office (ACO). In case you aren’t familiar with ACO, it’s Avaya’s version of the popular RingCentral UCaaS platform. In this instance, I wrote a service that sits between a web browser and ACO. The service, which runs on my Linux server, […]

Writing Applications for the Composable Enterprise

A large part of my job consists of creating proof-of-concept applications that demonstrate the power and flexibility of Avaya cloud APIs.  Customers come to me with ideas and I turn those ideas into something real.  In the video below, I show the results of a financial customer’s request for an application that integrates Avaya Spaces […]

Creating SIP Trunks With Avaya CPaaS

In my latest video, I show you how easy it is to configure and deploy SIP trunks on Avaya CPaaS.  To make it simple to understand, I give you a step-by-step way to PSTN-enable a free SIP soft client.  Check it out!