Tag Archives: Avaya CPaaS
Creating Extensions for Avaya Virtual Agent Studio
My guitar is not a thing. It is an extension of myself. It is who I am. Joan Jett I am continually impressed by how easy it is to create amazing AI workflows with Avaya’s Virtual Agent Studio (a custom instance of the Cognigy platform). Even me, a hard-core programmer, loves the no-code, drag-and-drop interface. […]
Building a Serverless IVR
“The critical ingredient is getting off your butt and doing something. It’s as simple as that. A lot of people have ideas, but there are few who decide to do something about them now. Not tomorrow. Not next week. But today. The true entrepreneur is a doer, not a dreamer.” Vineet Bajpai Those who know […]
Facial Recognition From AWS Rekognition and Avaya OneCloud CPaaS
“His dress told her nothing, but his face told her things which she was glad to know.” A. A. Milne This blog has been a labor of love for nearly ten years. I haven’t earned a dime from it, but money has never been my intention. Instead, it was a way for me to share […]
Creating a Dialogflow CX Text Bot Using Avaya OneCloud CPaaS
“No matter how good you get you can always get better, and that’s the exciting part.” Tiger Woods In my previous article, I showed you how to integrate Google Dialogflow ES into an Avaya CPaaS text bot. While Dialogflow ES is a great platform for uncomplicated natural language processing (NLP) applications, ES has no concept […]
Creating a Dialogflow ES Text Bot Using Avaya OneCloud CPaaS
Every once in a while, a new technology, an old problem, and a big idea turn into an innovation. Dean Kamen In my previous article, Writing a Voice Bot Application Using Avaya CPaaS, I showed you how to use Avaya CPaaS inboundXML elements to create a simple voice bot. Here, I will show you how […]
Adding Multimedia to an Outbound Text Campaign
“Whoever controls the media, controls the mind” Jim Morrison In my recent article, Building Communications Applications With Avaya OneCloud CPaaS, I presented three different ways of how to write an outbound SMS text campaign application. I used an Excel spreadsheet as a “database” and the Avaya CPaaS Send SMS API to send text messages. Almost […]
Writing a Robocall Application Using Avaya CPaaS
I need to start with a disclaimer. I strongly dislike robocalls. So much so that I no longer answer my phone if I do not recognize the caller. While that has caused me to miss a few important telephone calls, it has also saved me a tremendous amount of aggravation. Robocalls are also more than […]
Writing a Voice Bot Application Using Avaya CPaaS
“I’m interested in the moment when two objects collide and generate a third. The third object is where the interesting work is.” Bruce Mau In my previous article, Building Communications Applications Using Avaya OneCloud CPaaS, I presented three ways (using two programming language) of how to use Avaya CPaaS to create an outbound SMS text […]
Building Communications Applications Using Avaya OneCloud CPaaS
This morning, I will be presenting an IAUG webinar on developing Avaya CPaaS applications. Rather than present an hour of PowerPoint slides, I will live-walk viewers through the steps to build an outbound SMS text campaign application. Actually, I plan on presenting three different ways using two different languages — node.js and Python.
Creating SIP Trunks With Avaya CPaaS
In my latest video, I show you how easy it is to configure and deploy SIP trunks on Avaya CPaaS. To make it simple to understand, I give you a step-by-step way to PSTN-enable a free SIP soft client. Check it out!
Tao, Zen, and Tomorrow 