Author Archives: Andrew Prokop

COVID Surprised and Lessons Learned

“Surprise is the greatest gift which life can grant us.” Boris Pasternak Until the pandemic changed everything, I was a regular attendee at in-person IAUG chapter meetings across the country.  Most of the time I presented a topic, but on a few occasions, I was simply there to listen and learn.   Although I have never […]

Writing Dynamic Web Applications for Avaya Cloud Office

I have been having a lot of fun writing proof-of-concept software for Avaya Cloud Office (ACO). In case you aren’t familiar with ACO, it’s Avaya’s version of the popular RingCentral UCaaS platform. In this instance, I wrote a service that sits between a web browser and ACO. The service, which runs on my Linux server, […]

Still Waiting

“Everyone can perform magic, everyone can reach his goals, ifhe is able to think, if he is able to wait, if he is able to fast.” Herman Hesse One of my earliest memories is the death of President John F. Kennedy.  I can’t say that I recall a lot, but I do remember being mesmerized by […]

Where is Your Spot?

For me there is only the traveling on paths that have heart, on any path that may have heart, and the only worthwhile challenge is to traverse its full length–and there I travel looking, looking breathlessly. – Carlos Castaneda As a university student, I read Carlos Castaneda’s The Teachings of Don Juan.  If you are […]

Richard Alexander Prokop

“Death ends a life, not a relationship.”– Mitch Albom August 28, 2021 marks the five-year anniversary of my brother’s unexpected and not so unexpected death.  I say “not so unexpected” since Richard had been neglecting his health for a long time in some very significant ways.  He was the type who either ignored a problem […]


I am always in the middle of a book.  Currently, I am reading a science fiction, time travel novel about historians and World War II.  Prior to that was JK Rowling’s “The Casual Vacancy.”  I sometimes return to a book that I’ve already read.  A good book is like good music.  There are some songs that I can listen […]

Avaya Spaces / ServiceNow Integration

In Writing Applications for the Composable Enterprise, I explained how I created an integration between Avaya Spaces and Salesforce.  A fellow Avayan read the blog, watched the video of my software in action, and then asked if I could do the same thing for ServiceNow.  My answer, of course, was “yes.”  We are talking composable […]

The Four Pillars of Communications Security

I have been working with IP technology for a long time. I can’t tell you the exact year of my first exposure, but it was sometime between 1985 and 1987. I was working at Northern Telecom as a software developer and was tasked with adding a TCP/IP stack to a version of Unix that ran on a Motorola […]

Writing Applications for the Composable Enterprise

A large part of my job consists of creating proof-of-concept applications that demonstrate the power and flexibility of Avaya cloud APIs.  Customers come to me with ideas and I turn those ideas into something real.  In the video below, I show the results of a financial customer’s request for an application that integrates Avaya Spaces […]

Mirror Mirror

(second row, fifth column) Doppelganger:  The ghostly counterpart of a living person.  From the German words doppel, meaning double, and ganger, meaning goer. I saw him only one time and that was over 45 years ago.  He was tall with really long hair.  He had a mustache, an Arizona tan, looked about 18, and was as skinny as a […]