Author Archives: Andrew Prokop

Creating Extensions for Avaya Virtual Agent Studio

My guitar is not a thing. It is an extension of myself. It is who I am. Joan Jett I am continually impressed by how easy it is to create amazing AI workflows with Avaya’s Virtual Agent Studio (a custom instance of the Cognigy platform). Even me, a hard-core programmer, loves the no-code, drag-and-drop interface. […]

An Introduction to Avaya Virtual Agent Studio

This is how memories are made…by going with the flow. Amanda Bynes These past several days have seen me immersed in learning and working with Avaya’s Virtual Agent Studio. Simply put, Virtual Agent Studio is a platform for creating AI-infused virtual agents. Virtual Agent Studio agents can then be used for chat bots, web bots, […]

The Avaya Virtual Agent Integration Cookbook

“For it is the duty of an astronomer to compose the history of the celestial motions through careful and expert study.” Nicolaus Copernicus Wikipedia defines Composability as: Composability is a system design principle that deals with the inter-relationships of components. A highly composable system provides components that can be selected and assembled in various combinations […]

A Programmers’ Introduction to Avaya OneCloud CPaaS

“Great strategy is consummately practical.” – Salam Al Shereida Anyone who has followed my writing over the past several years knows that I am a practical, nuts and bolts kind of guy. While there is nothing wrong with high-level discussions, I like to get my hands dirty by working with the technology I write about. […]

Real-Time Voice Protection with SBC Guard

Without continual growth and progress, such words as improvement, achievement, and success have no meaning. Benjamin Franklin As most of my readers know, I began this blog writing about the specifics of the Session Initiation Protocol (SIP).  In fact, for the longest time I called this site SIP Adventures and filled these pages with scores […]

Building a Serverless IVR

“The critical ingredient is getting off your butt and doing something. It’s as simple as that. A lot of people have ideas, but there are few who decide to do something about them now. Not tomorrow. Not next week. But today. The true entrepreneur is a doer, not a dreamer.” Vineet Bajpai Those who know […]

An Azure Function Microservice Cookbook

“You have to do it and do it, until you get it right.” Julia Child In hockey they call it a hat trick. In horse racing it’s the triple crown. In programming we just call it slogging through until you get it right. That’s pretty much how I feel now that I have figured out […]

A Google Cloud Function Microservice Cookbook

“Most martial artists want to know how a technique is done. A seasoned Sensei will demonstrate why.” Soke Behzad Ahmadi In An AWS Lambda Microservice Cookbook, I took you through the steps required to create a Lambda function that was ultimately integrated into an Avaya Virtual Agent agent. Realizing that AWS isn’t the only game […]

An AWS Lambda Microservice Cookbook

“Most martial artists want to know how a technique is done. A seasoned Sensei will demonstrate why.” Soke Behzad Ahmadi In my previous article, Serverless Avaya Virtual Agent Integrations, I presented a high-level description of serverless, microservices using AWS Lambda. This article is for those of you who are interested in how it’s done. As […]

Serverless Avaya Virtual Agent Integrations

If time be of all things most precious, wasting time must be the greatest prodigality, since lost time is never found again; and what we call time enough always proves little enough. Let us then be up and doing, and doing to a purpose; so by diligence shall we do more with less perplexity Benjamin […]