Author Archives: Andrew Prokop

Visualizing Natural Language Processing

Last week I introduced No Jitter readers to Natural Language Processing (NLP) and Facebook’s free NLP service, wit.ai.  I wrote about intents and entities and how they work together to convert human language into actionable components.  If you are like me, though, you only learn so much from reading.  You need to see concepts in […]

Enhancing the Customer Experience with Natural Language Processing

I would venture to guess that most people had their first encounter with natural language programming (NLP) when Apple added Siri to the iPhone.  Starting with iPhone 4S, you could ask “her” simple questions such as “Who was the 12th president of the United States?” (Zachary Taylor) and “Will you marry me?” (We hardly know […]

Even More about IoT

Beth Schultz of No Jitter did a great job summarizing our recent podcast about IoT and communications workflows.  Take a look *and* a listen. No Jitter On Air:  Getting IoT Into The Communications Mix

IoT and the Communications Workflow

I’ve been awfully quiet lately, but that doesn’t mean I haven’t been working…and working hard.  For the last few months, I have been immersed in writing software for my company’s IoT (Internet of Things) platform.  Additionally, I’ve branched out into integrating with other cloud services such as ServiceNow. Last week, I sat down (virtually) with […]

Unleashing the Power of IoT

It’s amazing how quickly a new technology becomes part of our daily lives. This has certainly been the case with the Internet of Things (IoT). Ten years ago, who would have dreamed of connecting garage doors, lightbulbs, and clothes dryers to the Internet? Of course, that’s exactly what we are doing today. Ordinary devices are […]

From Bits and Bytes to Drag and Drop: The Zang Workflow Designer

It was almost exactly one year ago that I first wrote about Zang in my article, Zang from the Inside Out.  While I was impressed with its comprehensive and innovative web services interfaces, I’ve moved beyond that.  These days I want the power of those web services, but I’ve been spoiled by the drag-and-drop programming […]

Integrating ServiceNow and Incident Reporting into Communications Workflows

As organizations grow, add new product lines, hire employees, expand into new regions, and generally carry on the day-to-day business of staying in business, incident management becomes a daunting task.  It is imperative to assign the right resources to the most pressing problems in a timely manner while preventing “fire drills” that interrupt and stifle […]

Speaking of IoT

This has been a very busy year for me and it’s only April.  I’ve written countless lines of Java code for my IoT software, spewed tens of thousands of words for my articles and technical documents, spoke at two trade shows, put on several webinars, designed a few SIP solutions, did a No Jitter podcast […]

Game On – The Gamification of the Contact Center

I’m sure we’ve all been asked to name our worst job.  For me, it was washing dishes at John Gardiner’s Tennis Ranch.  I worked the breakfast shift and clocked in at the absurd hour of 5:00 in the morning.   Not only did I have to put up with scalding hot water, an overbearing chef, and […]

Integrating Internet of Things (IoT) Sensors into Communications Workflows

Imagine a world where everyday devices can make telephone calls.  Imagine those calls triggering workflows that enable enterprises to save money, better manage their business concerns, develop stronger relationships with their customers, increase employee satisfaction, and address minor concerns before they become major catastrophes.  Now, imagine those same devices sending emails and text messages, engaging […]