Author Archives: Andrew Prokop

iot-block

Integrating IoT into Avaya Breeze

After many years of uninterrupted blogging, I have been on a bit of a sabbatical these past several weeks.  It’s not as if I didn’t have anything to say.  It’s more that I didn’t have any time to say it.   On top of a grueling travel schedule, I have been spending long days and nights […]

happy-new-year

Top Five Picks in a Year of Communications Richness

An optimist stays up until midnight to see the new year in. A pessimist stays up to make sure the old year leaves. –Bill Vaughan The older I get, the quicker the years seem to go by.  I blinked during my freshman English final and all of a sudden I’m a 58-year-old man with three […]

death-tax-photo

Death and SIP Taxes

The wages of sin are death, but by the time taxes are taken out, it’s just sort of a tired feeling. — Paula Poundstone There are very few things in life that I truly hate.  Yes, there is much that I very much dislike, but hate is such a strong word that I like to […]

voice-hack

How Vulnerable is Your SIP

“If you have built castles in the air, your work need not be lost; that is where they should be. Now put the foundations under them.” ― Henry David Thoreau I don’t like to think of myself as old, but there are times when I feel absolutely ancient.  This is especially true when it comes […]

boredom

Taking the Boredom Out of SIP Trunks

I think it’s an actor’s responsibility to change every time. Not only for himself and the people he’s working with, but for the audience. If you just go out and deliver the same dish every time… it’s meat loaf again… you’d get bored. I’d get bored. — Johnny Depp This will not come as a […]

Common Dandelion; Seed head; Taraxacum officinale; macro; close up;

Avaya Breeze — Up Close and Personal

I recently presented a one-hour webinar that walked folks through the basics of creating Avaya Breeze Snap-Ins.  It’s similar to my Introductory and Advanced YouTube videos, but it’s different enough to warrant a look even if you did wade though all ten lessons.  The user questions at the end may be worth the price of […]

spider-web-3

Web Services for Beginners

“Rest and be thankful.” ― William Wordsworth On a number of occasions, my unified communications articles have used terms such as web services, SOAP, REST, and RESTful.  Without providing much explanation, I’ve stated that these are methodologies and tools that allow a client application to access a remote service. For example, Avaya SIP telephones use […]

millennial

Putting a Millennial Face on Unified Communications

The workplace has become a psychological battlefield and the millennials have the upper hand, because they are tech savvy, with every gadget imaginable almost becoming an extension of their bodies. They multitask, talk, walk, listen and type, and text. And their priorities are simple: they come first. — Morley Safer I cannot tell you the […]

schedule-a-house-call-visit

The House Call Goes Digital

Healing is a matter of time, but it is sometimes also a matter of opportunity. –Hippocrates As a child of the 1960s, I grew up watching what many consider to be the golden age of television.  From silly, but lasting comedies such as Gilligan’s Island and Green Acres to the classic drama of The Fugitive […]

javascript

Adding JavaScript Functions to Breeze Snap-Ins

Welcome to the fourth in my series of Advanced Breeze videos.  Here, I discuss how to add JavaScript functions to Breeze Snap-Ins.  This is really important stuff to know and not intuitively obvious.  🙂