Author Archives: Andrew Prokop

Another UC Worker Bee

I’ve been writing articles for SIP Adventures for close to seven years now.  Yikes!  While it began as primarily a SIP blog (thus the title), it didn’t take long for me to branch out far beyond INVITEs and PRACKs.  In fact, these days I probably spend more time on IoT and AI than anything else. […]

Let Your Bots Do the Talking

In my latest article for No Jitter, I take a look at you can telephone-enable bots.  This is very cool stuff! Let Your Bots do the Talking

Fighting Back Against Robocalls

Are you as annoyed as I am by robocalls?  Do you hate being told that the IRS is after you or that you’ve just qualified for a “special” new health insurance plan? In my latest article for No Jitter, I look at how enterprises can finally fight back against these time-wasting and malicious calls. Fighting […]

Another Demonstration of my IoT Workflow Software

Here is my friend, Thomas Roemer of Avaya, with another demonstration of IoT in action.  In this video, he is running my IoT workflow tasks (plus several others I created) from the Avaya CPaaS cloud platform (formerly known as Zang). Cool stuff!

The Prokop Hospital Virtual Agent

To know me in real life is to know that I have a hard time sitting still.  If I see a dirty dish in the sink, I wash it.  If my lawn needs mowing, I’m out there with the mower.  My idea of relaxation is a 40-mile bike ride. This bleeds into my programming life […]

Call the Midwife — a Patient to Nurse Smart Speaker Bot

I decided to have a little fun today and expand on what I have been doing with bots.  This time around, I created the prototype of an application that allows hospital patients to request a nurse via a bedside smart speaker.  While my bot is still pretty simplistic, the idea it explores can be expanded […]

Moving From the Contact Center Agent to the Smart Speaker

A long habit of not thinking a thing wrong gives it a superficial appearance of being right. Thomas Paine Old habits are hard to break.  In order to remind myself of the behaviors I want to stop doing, I recently put together a list of the worst of mine.  I keep it close at hand […]

Three Questions with Andrew and Andrew (A Video Conversation)

I will just come out and say it.  I hate seeing myself on video.  Call it vanity or call it insecurity, but I always think I look dorky.  So, it was with great trepidation that I accepted Andrew Maher’s invitation to virtually sit with him for three questions.  However, after all the dust settled and […]

Using AI and IoT to Orchestrate Smart Parking

I have been a “professional” programmer since 1983 (yes, I am that old) and still get a kick out of seeing how other people use my software.  In this case, Thomas Roemer from Avaya has created a smart parking solution that employs the artificial intelligence and IoT integration software I created.  It’s a cool video […]

Building Alexa Applications for IoT

A few weeks ago, I shared the work I have been doing in creating bots for Google Home smart speakers.  As cool as those applications are (in my humble opinion), I don’t ever want to be thought of as a one trick pony, so I recently turned my attention to doing the same for Amazon’s […]