Author Archives: Andrew Prokop

By the Time I Get to Phoenix (And Engage 2020)

I have been going to Avaga Engage (and its previously named incarnations) for many year.  More than simply attending, I have been hosting breakout sessions at Engage.  This year is no different.  If you count “Stump the Experts” (and I do), I am presenting six breakout sessions.  While my Debugging Avaya SIP is a repeat […]

Creating Wow With Avaya OneCloud CPaaS Applications

The telephone, which interrupts the most serious conversations and cuts short the most weighty observations, has a romance of its own. – Virginia Woolf I have been writing communications software since the 1980s.  I began working with proprietary protocols such as Northern Telecom’s Meridian Link and Applications Module Link before moving to “standards” such as […]

Building Bots with Natural Language Processing

If you talk to a man in a language he understands, that goes to his head. If you talk to him in his language, that goes to his heart. — Nelson Mandela I would venture to guess that most people had their first encounter with natural language processing (NLP) when Apple added Siri to the […]

Understanding the IBM Watson Transcription Services

Silence is the language of God. All else is poor translation. ― Rumi When it comes down to it, my workday pretty much consists of doing what I am told to do and doing what I want to do.  While there are certainly occasions where those two aspects don’t quite line up, there are more […]

With Meraki MV Cameras, Seeing is Believing

Everything has beauty, but not everyone sees it. Confucius The best part of my job is when I get to explore different technologies in order to decide what is worth pursuing and what is best left ignored.   While playing with the former is more gratifying, it can also be quite fulfilling the moment I decide […]

Another UC Worker Bee

I’ve been writing articles for SIP Adventures for close to seven years now.  Yikes!  While it began as primarily a SIP blog (thus the title), it didn’t take long for me to branch out far beyond INVITEs and PRACKs.  In fact, these days I probably spend more time on IoT and AI than anything else. […]

Let Your Bots Do the Talking

In my latest article for No Jitter, I take a look at you can telephone-enable bots.  This is very cool stuff! Let Your Bots do the Talking

Fighting Back Against Robocalls

Are you as annoyed as I am by robocalls?  Do you hate being told that the IRS is after you or that you’ve just qualified for a “special” new health insurance plan? In my latest article for No Jitter, I look at how enterprises can finally fight back against these time-wasting and malicious calls. Fighting […]

Another Demonstration of my IoT Workflow Software

Here is my friend, Thomas Roemer of Avaya, with another demonstration of IoT in action.  In this video, he is running my IoT workflow tasks (plus several others I created) from the Avaya CPaaS cloud platform (formerly known as Zang). Cool stuff!

The Prokop Hospital Virtual Agent

To know me in real life is to know that I have a hard time sitting still.  If I see a dirty dish in the sink, I wash it.  If my lawn needs mowing, I’m out there with the mower.  My idea of relaxation is a 40-mile bike ride. This bleeds into my programming life […]