Monthly Archives:

Saving Jobs with Virtual Agents

“There’s our excuse… we’ll blame everything on the round-headed kid!” – Charles M, Schultz Everyone loves a scapegoat. Whether it’s “My dog ate my homework,” or “The check is in the mail,” it’s too easy to blame someone else for our failures and shortcomings. I see it, and have certainly done it, in my personal […]

Security, Security, Security

“If you have built castles in the air, your work need not be lost; that is where they should be. Now put the foundations under them.” — Henry David Thoreau During this time of unemployment, I have more free time than I care for. While I wouldn’t necessarily call myself a workaholic, I do like […]

It’s Deja Vu All Over Again

“The artist is always beginning. Any work of art which is not a beginning, an invention, a discovery is of little worth.” – Ezra Pound Have you ever experienced deja vu? The feeling that you’ve already been someplace? I began my professional career at Northern Telecom on July 5th, 1983. That would be before most […]

Zen and the Art of Being Unemployed

“The greatness of a man is not in how much wealth he acquires, but in his integrity and his ability to affect those around him positively.” – Bob Marley For me, there are two great truths about being laid off. The first is that it sucks. It’s hard not to feel singled out, slighted, and […]

Creating a virtual agent with Twilio and Google Dialogflow

I have taken my work with Twilio Programmable Voice and SMS to the point where I have something to show for all my effort. The best way to experience my virtual agent is to call 207-825-2956 from a mobile phone. You can do this from a landline, too, with one exception that I explain below. […]