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Real-Time IT Services in the Palm of Your Hand

I am so clever that sometimes I don’t understand a single word of what I am saying Oscar Wilde In just a few days, I get to stand in front of a crowd of Avaya Engage attendees ready to learn all about artificial intelligence and natural language processing.   While I am presenting several other sessions […]

By the Time I Get to Phoenix (And Engage 2020)

I have been going to Avaga Engage (and its previously named incarnations) for many year.  More than simply attending, I have been hosting breakout sessions at Engage.  This year is no different.  If you count “Stump the Experts” (and I do), I am presenting six breakout sessions.  While my Debugging Avaya SIP is a repeat […]

Creating Wow With Avaya OneCloud CPaaS Applications

The telephone, which interrupts the most serious conversations and cuts short the most weighty observations, has a romance of its own. – Virginia Woolf I have been writing communications software since the 1980s.  I began working with proprietary protocols such as Northern Telecom’s Meridian Link and Applications Module Link before moving to “standards” such as […]

Building Bots with Natural Language Processing

If you talk to a man in a language he understands, that goes to his head. If you talk to him in his language, that goes to his heart. — Nelson Mandela I would venture to guess that most people had their first encounter with natural language processing (NLP) when Apple added Siri to the […]