Monthly Archives: January 2020
Real-Time IT Services in the Palm of Your Hand
I am so clever that sometimes I don’t understand a single word of what I am saying Oscar Wilde In just a few days, I get to stand in front of a crowd of Avaya Engage attendees ready to learn all about artificial intelligence and natural language processing. While I am presenting several other sessions […]
By the Time I Get to Phoenix (And Engage 2020)
I have been going to Avaga Engage (and its previously named incarnations) for many year. More than simply attending, I have been hosting breakout sessions at Engage. This year is no different. If you count “Stump the Experts” (and I do), I am presenting six breakout sessions. While my Debugging Avaya SIP is a repeat […]
Creating Wow With Avaya OneCloud CPaaS Applications
The telephone, which interrupts the most serious conversations and cuts short the most weighty observations, has a romance of its own. – Virginia Woolf I have been writing communications software since the 1980s. I began working with proprietary protocols such as Northern Telecom’s Meridian Link and Applications Module Link before moving to “standards” such as […]
Building Bots with Natural Language Processing
If you talk to a man in a language he understands, that goes to his head. If you talk to him in his language, that goes to his heart. — Nelson Mandela I would venture to guess that most people had their first encounter with natural language processing (NLP) when Apple added Siri to the […]
Tao, Zen, and Tomorrow 