Category AWS

The Avaya Virtual Agent Integration Cookbook

“For it is the duty of an astronomer to compose the history of the celestial motions through careful and expert study.” Nicolaus Copernicus Wikipedia defines Composability as: Composability is a system design principle that deals with the inter-relationships of components. A highly composable system provides components that can be selected and assembled in various combinations […]

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Building a Serverless IVR

“The critical ingredient is getting off your butt and doing something. It’s as simple as that. A lot of people have ideas, but there are few who decide to do something about them now. Not tomorrow. Not next week. But today. The true entrepreneur is a doer, not a dreamer.” Vineet Bajpai Those who know […]

An AWS Lambda Microservice Cookbook

“Most martial artists want to know how a technique is done. A seasoned Sensei will demonstrate why.” Soke Behzad Ahmadi In my previous article, Serverless Avaya Virtual Agent Integrations, I presented a high-level description of serverless, microservices using AWS Lambda. This article is for those of you who are interested in how it’s done. As […]

Using Artificial Intelligence to Create Smart Transcriptions

“Think before you speak. Read before you think.” Fran Lebowitz Here I am again waxing poetic (check out the video) about artificial intelligence and video analysis. This time around, I am exploring how AI can be used to create smart transcriptions. By “smart” I mean transcriptions that not only contains what was said, but who […]

Using AI to Extract Text From Images

“Words are the most powerful drug used by mankind.” Rudyard Kipling The fact that I have been writing this blog for nearly ten years without a penny of compensation tells me that I love words. While I don’t succeed as often as I would like to, crafting well-written sentences in clever and insightful ways makes […]

Personalized Customer Experience with AI Image Analysis

“If we can see the little things, we can see the entire universe.” Donna Goddard My favorite subjects are those that appear to be boundless — where the more I learn, the more I realize how little I know. Artificial Intelligence for image and video processing is one of those subjects. While my work developing […]

Artificial Intelligence and Video Analysis

“A picture is worth a thousand words and a video is worth a million pictures.” Ankala Subbarao In my previous blog article, Real-Time AI Image Recognition, I showed you how I integrated my PC’s webcam with AWS Image Rekognition. My camera application took a photo every two seconds, those photos were sent to Rekognition for […]

Image Analysis From AWS Rekognition and Avaya OneCloud CPaaS

“Everything has beauty, but not everyone sees it.” Confucius These days, my programming is all about composability — combining different cloud services into something unique. In my previous two blogs, I combined Google Dialogflow ES and CX natural language processing with SMS text messages. Today, I want to blend image processing from Amazon with multimedia […]