Monthly Archives: October 2014

An Introduction to the Avaya Context Store Snap-in

Last week, I introduced you to Avaya’s contribution to the world of WebRTC – the WebRTC client API and Snap-in. I wrote about a number of the piece parts and even presented you with some JavaScript that demonstrated just how easy Avaya makes WebRTC solutions. In case you missed it, you may want to read […]

The Avaya WebRTC Snap-in Revisited

Last week, I wrote about the Avaya WebRTC Snap-in.  Despite it’s fairly technical lean, it proved to be a very popular article for me.  However, I realized that there are a number of people who could benefit from the subject without being subjected to JavaScript code and a tour of the solution’s piece parts. Enter […]

The Cost of Quaint

In my latest article for No Jitter, I discuss a recent trip down to Red Wing, Minnesota as well as the price of dragging your heels on upgrading your communications system.  I hope you enjoy the journey. The Cost of Quaint

An Introduction to the Avaya WebRTC Snap-in

Over the last several months, I’ve written a number of articles about WebRTC. I discussed encryption, network address translation, signaling, and over the course of four articles, I even wrote about how to go about creating your very own WebRTC application. In case you missed any of them, here are all my WebRTC articles to […]

The Trouble with Standards…

I hate the fact that every time I buy a new PC or cell phone, the chances are good that it will come with a power cord that won’t work on any of my other devices.  You would think that something like an electrical cord would be standard by now.  However, I have a box […]

Ethernet Cables: Cat-5 vs. Cat-6

Those of you who have been following my blog know that I love to write about what I classify as the soft sciences. By that I mean protocols, call flows, software, security, and other technologies that are for the most part, hardware and infrastructure independent. Does it make much difference if I run a SIP […]

The Art of Choosing the Right Communications Consultant

In my latest article for No Jitter, I explore the art of choosing the right communications consultant.  Believe me, I have worked with some really bad ones over the years and they make my otherwise “involved” job that much more difficult.  This cookbook is my attempt to help educate the world into how to pick […]

Understanding Avaya Codec Selection

Before IP telephony came along, you didn’t have a choice in the audio quality of your telephone call.  Thankfully, calls on those old analog and digital telephones sounded pretty good. In fact, the audio was dubbed “toll quality” and for years, that was the gold standard. Of course, that quality came at a cost. Every […]

Welcome to my Podcast

This isn’t a real article, but it’s something I wanted to share.  Avaya’s Mark Fletcher (@Fletch911) invited me onto his podcast program this afternoon to talk about…well…just about anything that popped into our heads.  Thankfully, I didn’t mess up too badly.  I hope you enjoy it. Andrew Prokop on Current Trends and Staying Relevant

The Reinvention of the Telecom Professional

In this week’s article for No Jitter, I discuss the changing responsibilities and skills of the telecom professional. Gone are the days when understanding the difference between reorder tone and a busy signal was enough to keep you employed. In order to remain relevant to his or her company, the modern day telephone jockey needs […]