Tag Archives: API

Top Five Picks in a Year of Communications Richness

An optimist stays up until midnight to see the new year in. A pessimist stays up to make sure the old year leaves. –Bill Vaughan The older I get, the quicker the years seem to go by.  I blinked during my freshman English final and all of a sudden I’m a 58-year-old man with three […]

Avaya Breeze — Up Close and Personal

I recently presented a one-hour webinar that walked folks through the basics of creating Avaya Breeze Snap-Ins.  It’s similar to my Introductory and Advanced YouTube videos, but it’s different enough to warrant a look even if you did wade though all ten lessons.  The user questions at the end may be worth the price of […]

Using APIs to Change the Role of the Telecom Department

Change is the law of life and those who look only to the past or present are certain to miss the future. — John F. Kennedy My job puts me in front of the telephony departments of small, medium, large, and even gargantuan companies on a very regular basis.  Not tied to any specific industry, […]

Avaya Breeze Connectors

Welcome to the second in my series of videos addressing some of the more advanced Avaya Breeze techniques.  In Part One, I showed you how to catch and process errors inside a Breeze Snap-in. Here in Part Two, I discuss Breeze Connectors and how they are used to extend the communications capabilities of Avaya Aura.  […]

Catching Errors in Breeze Snap-Ins

Welcome to the first in my series of videos addressing some of the more advanced ideas surrounding Avaya Breeze.  It picks up where my introductory series ended while placing a greater emphasis on important, but lesser understood tasks and programming techniques. Here in Part One, I present a method to catch and process runtime errors […]

Intercepting Calls with Avaya Breeze

If you have been following along with my Avaya Breeze videos, you’ve seen me demonstrate how easy it is to create, deploy, execute, and test a Snap-In created with Engagement Designer. Today in No Jitter, I continue down that path, but I want to shake things up a bit.  Instead of launching a new call, […]

Avaya Breeze Step-by-Step: Part 3

In my latest Avaya Breeze video, I add DTMF detection and decision logic to my Make Call Snap-In.  Although the use case is simple, the knowledge learned is essential to writing powerful Breeze applications. Avaya Breeze Step-by-Step:  Part 3

Enhancing the RFP with APIs

I am not a big fan of RFPs (Request for Proposal) and feel that all too often they are a race to the bottom.  Instead of proposing the best and potentially more expensive solution, respondents describe the cheapest solution that minimally meets the customer’s needs.  So, rather than comparing one great solution to another, the […]

The Avaya Collaboration Environment

In my previous blog, Computer Telephony Integration, and APIs, I defined Application Programming Interface and called out the most common telephony APIs – TAPI, TSAPI, and JTAPI.  Each of these APIs has aspects that make them unique, but they share one big thing in common.  All are programming libraries that an application “attaches to” in […]