Category Virtual Agent
Writing a Voice Bot Application Using Avaya CPaaS
“I’m interested in the moment when two objects collide and generate a third. The third object is where the interesting work is.” Bruce Mau In my previous article, Building Communications Applications Using Avaya OneCloud CPaaS, I presented three ways (using two programming language) of how to use Avaya CPaaS to create an outbound SMS text […]
Saving Jobs with Virtual Agents
“There’s our excuse… we’ll blame everything on the round-headed kid!” – Charles M, Schultz Everyone loves a scapegoat. Whether it’s “My dog ate my homework,” or “The check is in the mail,” it’s too easy to blame someone else for our failures and shortcomings. I see it, and have certainly done it, in my personal […]
It’s a Bot World. We Just Live in It
Welcome to the next entry in my series of COVID-19 I-am-stuck-at-home-for-who-knows-how-long videos. So far, I’ve tackled Bot Building Basics with Google Dialogflow and Can You Really Build That With Breeze. Today, I recorded another of my popular presentations, It’s a Bot World. We Just Live in It. This was originally a breakout session at Engage […]
Let A Virtual Agent Do The Talking
“The Wilderness holds answers to more questions than we have yet learned to ask.” Nancy Newhall You don’t need me to tell you how much the Covid-19 pandemic has changed the world. It has disrupted the way we work, shop, socialize, relax, and communicate. In respect to business communications, it has done two things. First, […]
Tao, Zen, and Tomorrow 