Category Avaya CPaaS

A Programmers’ Introduction to Avaya OneCloud CPaaS

“Great strategy is consummately practical.” – Salam Al Shereida Anyone who has followed my writing over the past several years knows that I am a practical, nuts and bolts kind of guy. While there is nothing wrong with high-level discussions, I like to get my hands dirty by working with the technology I write about. […]

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Building a Serverless IVR

“The critical ingredient is getting off your butt and doing something. It’s as simple as that. A lot of people have ideas, but there are few who decide to do something about them now. Not tomorrow. Not next week. But today. The true entrepreneur is a doer, not a dreamer.” Vineet Bajpai Those who know […]

Facial Recognition From AWS Rekognition and Avaya OneCloud CPaaS

“His dress told her nothing, but his face told her things which she was glad to know.” A. A. Milne This blog has been a labor of love for nearly ten years. I haven’t earned a dime from it, but money has never been my intention. Instead, it was a way for me to share […]

Image Analysis From AWS Rekognition and Avaya OneCloud CPaaS

“Everything has beauty, but not everyone sees it.” Confucius These days, my programming is all about composability — combining different cloud services into something unique. In my previous two blogs, I combined Google Dialogflow ES and CX natural language processing with SMS text messages. Today, I want to blend image processing from Amazon with multimedia […]

Creating a Dialogflow CX Text Bot Using Avaya OneCloud CPaaS

“No matter how good you get you can always get better, and that’s the exciting part.” Tiger Woods In my previous article, I showed you how to integrate Google Dialogflow ES into an Avaya CPaaS text bot. While Dialogflow ES is a great platform for uncomplicated natural language processing (NLP) applications, ES has no concept […]

Creating a Dialogflow ES Text Bot Using Avaya OneCloud CPaaS

Every once in a while, a new technology, an old problem, and a big idea turn into an innovation. Dean Kamen In my previous article, Writing a Voice Bot Application Using Avaya CPaaS, I showed you how to use Avaya CPaaS inboundXML elements to create a simple voice bot. Here, I will show you how […]

Adding Multimedia to an Outbound Text Campaign

“Whoever controls the media, controls the mind” Jim Morrison In my recent article, Building Communications Applications With Avaya OneCloud CPaaS, I presented three different ways of how to write an outbound SMS text campaign application. I used an Excel spreadsheet as a “database” and the Avaya CPaaS Send SMS API to send text messages. Almost […]

Writing a Robocall Application Using Avaya CPaaS

I need to start with a disclaimer. I strongly dislike robocalls. So much so that I no longer answer my phone if I do not recognize the caller. While that has caused me to miss a few important telephone calls, it has also saved me a tremendous amount of aggravation. Robocalls are also more than […]

Writing a Voice Bot Application Using Avaya CPaaS

“I’m interested in the moment when two objects collide and generate a third. The third object is where the interesting work is.” Bruce Mau In my previous article, Building Communications Applications Using Avaya OneCloud CPaaS, I presented three ways (using two programming language) of how to use Avaya CPaaS to create an outbound SMS text […]

Building Communications Applications Using Avaya OneCloud CPaaS

This morning, I will be presenting an IAUG webinar on developing Avaya CPaaS applications. Rather than present an hour of PowerPoint slides, I will live-walk viewers through the steps to build an outbound SMS text campaign application.  Actually, I plan on presenting three different ways using two different languages — node.js and Python.