Tag Archives: Virtual Agent
The Avaya Virtual Agent Integration Cookbook
“For it is the duty of an astronomer to compose the history of the celestial motions through careful and expert study.” Nicolaus Copernicus Wikipedia defines Composability as: Composability is a system design principle that deals with the inter-relationships of components. A highly composable system provides components that can be selected and assembled in various combinations […]
An Azure Function Microservice Cookbook
“You have to do it and do it, until you get it right.” Julia Child In hockey they call it a hat trick. In horse racing it’s the triple crown. In programming we just call it slogging through until you get it right. That’s pretty much how I feel now that I have figured out […]
A Google Cloud Function Microservice Cookbook
“Most martial artists want to know how a technique is done. A seasoned Sensei will demonstrate why.” Soke Behzad Ahmadi In An AWS Lambda Microservice Cookbook, I took you through the steps required to create a Lambda function that was ultimately integrated into an Avaya Virtual Agent agent. Realizing that AWS isn’t the only game […]
Saving Jobs with Virtual Agents
“There’s our excuse… we’ll blame everything on the round-headed kid!” – Charles M, Schultz Everyone loves a scapegoat. Whether it’s “My dog ate my homework,” or “The check is in the mail,” it’s too easy to blame someone else for our failures and shortcomings. I see it, and have certainly done it, in my personal […]
Creating a virtual agent with Twilio and Google Dialogflow
I have taken my work with Twilio Programmable Voice and SMS to the point where I have something to show for all my effort. The best way to experience my virtual agent is to call 207-825-2956 from a mobile phone. You can do this from a landline, too, with one exception that I explain below. […]
It’s a Bot World. We Just Live in It
Welcome to the next entry in my series of COVID-19 I-am-stuck-at-home-for-who-knows-how-long videos. So far, I’ve tackled Bot Building Basics with Google Dialogflow and Can You Really Build That With Breeze. Today, I recorded another of my popular presentations, It’s a Bot World. We Just Live in It. This was originally a breakout session at Engage […]
Let A Virtual Agent Do The Talking
“The Wilderness holds answers to more questions than we have yet learned to ask.” Nancy Newhall You don’t need me to tell you how much the Covid-19 pandemic has changed the world. It has disrupted the way we work, shop, socialize, relax, and communicate. In respect to business communications, it has done two things. First, […]
Tao, Zen, and Tomorrow 