Category ITSM

Visualizing The Internet of Things
It’s important to know one’s limitations. For example, I consider myself a pretty good computer programmer. I love problem solving and turning abstract concepts into lines of code. Over the years, I have written everything from SIP-based communication services to hard disk interrupt processors. However, I am not good at writing software that people can […]

Marrying IoT and IT Service Management
“We cannot solve our problems with the same level of thinking that created them.” — Albert Einstein Let’s face it. If something can go wrong, there is a good chance that it will go wrong. Maybe not today and maybe not tomorrow, but no matter how many precautions that might be put into place, Murphy […]