Category ITSM

Visualizing The Internet of Things

It’s important to know one’s limitations.  For example, I consider myself a pretty good computer programmer.  I love problem solving and turning abstract concepts into lines of code.  Over the years, I have written everything from SIP-based communication services to hard disk interrupt processors. However, I am not good at writing software that people can […]

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Marrying IoT and IT Service Management

“We cannot solve our problems with the same level of thinking that created them.” — Albert Einstein Let’s face it.  If something can go wrong, there is a good chance that it will go wrong.  Maybe not today and maybe not tomorrow, but no matter how many precautions that might be put into place, Murphy […]