Category customer experience

A Programmers’ Introduction to Avaya OneCloud CPaaS

“Great strategy is consummately practical.” – Salam Al Shereida Anyone who has followed my writing over the past several years knows that I am a practical, nuts and bolts kind of guy. While there is nothing wrong with high-level discussions, I like to get my hands dirty by working with the technology I write about. […]

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Let A Virtual Agent Do The Talking

“The Wilderness holds answers to more questions than we have yet learned to ask.” Nancy Newhall You don’t need me to tell you how much the Covid-19 pandemic has changed the world.  It has disrupted the way we work, shop, socialize, relax, and communicate.  In respect to business communications, it has done two things.  First, […]

Three Questions with Andrew and Andrew (A Video Conversation)

I will just come out and say it.  I hate seeing myself on video.  Call it vanity or call it insecurity, but I always think I look dorky.  So, it was with great trepidation that I accepted Andrew Maher’s invitation to virtually sit with him for three questions.  However, after all the dust settled and […]