Category ServiceNow

The Prokop Hospital Virtual Agent

To know me in real life is to know that I have a hard time sitting still.  If I see a dirty dish in the sink, I wash it.  If my lawn needs mowing, I’m out there with the mower.  My idea of relaxation is a 40-mile bike ride. This bleeds into my programming life […]

Call the Midwife — a Patient to Nurse Smart Speaker Bot

I decided to have a little fun today and expand on what I have been doing with bots.  This time around, I created the prototype of an application that allows hospital patients to request a nurse via a bedside smart speaker.  While my bot is still pretty simplistic, the idea it explores can be expanded […]

Integrating ServiceNow and Incident Reporting into Communications Workflows

As organizations grow, add new product lines, hire employees, expand into new regions, and generally carry on the day-to-day business of staying in business, incident management becomes a daunting task.  It is imperative to assign the right resources to the most pressing problems in a timely manner while preventing “fire drills” that interrupt and stifle […]