Category Avaya

Catching Errors in Breeze Snap-Ins

Welcome to the first in my series of videos addressing some of the more advanced ideas surrounding Avaya Breeze.  It picks up where my introductory series ended while placing a greater emphasis on important, but lesser understood tasks and programming techniques. Here in Part One, I present a method to catch and process runtime errors […]

Launching Breeze Snap-Ins From Cloud Services

In my last Avaya Breeze Introductory Video (I am moving on to advanced topics), I explore Breeze Events and how to launch Snap-Ins from cloud services.  

Adding Web Services to an Avaya Breeze Snap-In

Welcome back to my Avaya Breeze video series.  Up to this point, I have primarily focused on telephone calls.  Parts One through Three dealt with a Snap-In that created and manipulated an outbound call.  In Part Four, I turned my attention to intercepting an incoming call. Today I would like to shake things up a […]

Avaya Breeze Step-by-Step: Part 1

“Who are you going to believe, me or your own eyes?” Chico Marx I haven’t been shy about my work with Avaya’s Breeze development platform.  I’ve written about my experiences with the Java SDK along with the drag and drop interface, Engagement Designer.  Additionally, I’ve tackled subjects such as Avaya’s Real-Time Speech Recognition and Context […]

Getting Hands-On with Avaya Breeze Engagement Designer

I tend to do things the hard way. I have a dishwasher, yet I still wash dishes by hand.   I like to fish, but I have no desire to own an electronic fish finder. I make my pizza dough from scratch. I’ve self-published a few books over the years and despite the availability of highly […]

Debugging Avaya SIP

I have been speaking at the annual IAUG (International Avaya Users Group) conference long before they called themselves the IAUG. In fact, given that my heritage is both Nortel and Avaya, I’ve been a regular at both INNUA (International Nortel Users Association) and InAAU (International Alliance of Avaya Users) get-togethers since the dawn of time […]

Zang From the Inside Out

When I was a kid growing up in the 1960’s, the big question of the day was “Mary Ann or Ginger?”  Being the fairly wholesome, innocent child that I was, my answer was always the same – Mary Ann.  Ginger certainly had her appeal (which grew as I got older), but Mary Ann was the […]

Survivability and Avaya Media Gateways

Writing these technical articles serves two purposes. First, I love having the opportunity to play unified communications professor. I have been in this industry for a long time and I truly enjoy sharing what I’ve learned about telephony, SIP, WebRTC, and VoIP in general. Second, I find that I don’t really understand something until I […]

A Detailed Look at the SIP PRACK Method

As many of my readers know, every few months I teach a two and a half day class on “all things SIP.” My students are exposed to everything from “why SIP” to the nitty-gritty of SIP requests, responses, and call flows. I even speak about some of the more esoteric topics such as To and […]

The Avaya Engagement Call Control Snap-In

Not only do I write for No Jitter, but I am also an avid reader of all its articles. While I enjoy nearly every topic my fellow writers explore, I am especially intrigued by those that address programming and APIs (Application Programming Interfaces). That’s not surprising, though, since most of my professional life was spent […]