Category Avaya Breeze

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Avaya Breeze — Up Close and Personal

I recently presented a one-hour webinar that walked folks through the basics of creating Avaya Breeze Snap-Ins.  It’s similar to my Introductory and Advanced YouTube videos, but it’s different enough to warrant a look even if you did wade though all ten lessons.  The user questions at the end may be worth the price of […]

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Adding JavaScript Functions to Breeze Snap-Ins

Welcome to the fourth in my series of Advanced Breeze videos.  Here, I discuss how to add JavaScript functions to Breeze Snap-Ins.  This is really important stuff to know and not intuitively obvious.  🙂

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Arizona Breeze Workshop

I am giving a Breeze workshop in Tempe, Arizona this Thursday.  I plan on lots of show and tell.  If you are in the area and want to see Breeze up front and in person, register here.

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Adding Text and Email to Breeze Snap-Ins

My latest Advanced Breeze Techniques tackles SMS Text, Email, and Parallel Gateways.  Like every one of my Breeze videos (Introductory and Advanced), you can find this new one on the Avaya Blog. Adding Text and Email to Breeze Snap-Ins

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Avaya Breeze Connectors

Welcome to the second in my series of videos addressing some of the more advanced Avaya Breeze techniques.  In Part One, I showed you how to catch and process errors inside a Breeze Snap-in. Here in Part Two, I discuss Breeze Connectors and how they are used to extend the communications capabilities of Avaya Aura.  […]

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Catching Errors in Breeze Snap-Ins

Welcome to the first in my series of videos addressing some of the more advanced ideas surrounding Avaya Breeze.  It picks up where my introductory series ended while placing a greater emphasis on important, but lesser understood tasks and programming techniques. Here in Part One, I present a method to catch and process runtime errors […]

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Launching Breeze Snap-Ins From Cloud Services

In my last Avaya Breeze Introductory Video (I am moving on to advanced topics), I explore Breeze Events and how to launch Snap-Ins from cloud services.  

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Adding Web Services to an Avaya Breeze Snap-In

Welcome back to my Avaya Breeze video series.  Up to this point, I have primarily focused on telephone calls.  Parts One through Three dealt with a Snap-In that created and manipulated an outbound call.  In Part Four, I turned my attention to intercepting an incoming call. Today I would like to shake things up a […]

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Intercepting Calls with Avaya Breeze

If you have been following along with my Avaya Breeze videos, you’ve seen me demonstrate how easy it is to create, deploy, execute, and test a Snap-In created with Engagement Designer. Today in No Jitter, I continue down that path, but I want to shake things up a bit.  Instead of launching a new call, […]

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Avaya Breeze Step-by-Step: Part 3

In my latest Avaya Breeze video, I add DTMF detection and decision logic to my Make Call Snap-In.  Although the use case is simple, the knowledge learned is essential to writing powerful Breeze applications. Avaya Breeze Step-by-Step:  Part 3