Category Avaya Breeze
There have been moments in our communications industry when everything suddenly changes. You can argue that it all began with Alexander Graham Bell’s invention of the telephone in 1876. Although the road to that first voice call (“Mr. Watson, come here. I want you.”) took many years and involved several prior attempts, within a year […]
After many years of uninterrupted blogging, I have been on a bit of a sabbatical these past several weeks. It’s not as if I didn’t have anything to say. It’s more that I didn’t have any time to say it. On top of a grueling travel schedule, I have been spending long days and nights […]
I recently presented a one-hour webinar that walked folks through the basics of creating Avaya Breeze Snap-Ins. It’s similar to my Introductory and Advanced YouTube videos, but it’s different enough to warrant a look even if you did wade though all ten lessons. The user questions at the end may be worth the price of […]
I am giving a Breeze workshop in Tempe, Arizona this Thursday. I plan on lots of show and tell. If you are in the area and want to see Breeze up front and in person, register here.
My latest Advanced Breeze Techniques tackles SMS Text, Email, and Parallel Gateways. Like every one of my Breeze videos (Introductory and Advanced), you can find this new one on the Avaya Blog. Adding Text and Email to Breeze Snap-Ins
Welcome to the second in my series of videos addressing some of the more advanced Avaya Breeze techniques. In Part One, I showed you how to catch and process errors inside a Breeze Snap-in. Here in Part Two, I discuss Breeze Connectors and how they are used to extend the communications capabilities of Avaya Aura. […]
Welcome to the first in my series of videos addressing some of the more advanced ideas surrounding Avaya Breeze. It picks up where my introductory series ended while placing a greater emphasis on important, but lesser understood tasks and programming techniques. Here in Part One, I present a method to catch and process runtime errors […]
In my last Avaya Breeze Introductory Video (I am moving on to advanced topics), I explore Breeze Events and how to launch Snap-Ins from cloud services.
Welcome back to my Avaya Breeze video series. Up to this point, I have primarily focused on telephone calls. Parts One through Three dealt with a Snap-In that created and manipulated an outbound call. In Part Four, I turned my attention to intercepting an incoming call. Today I would like to shake things up a […]