Category Toll-Free

How Text Messaging is Changing the Customer Care Experience

Here are a few statistics I want you to consider: Of all the uses for cell phones, sending and reading text messages come in at number one and number two. Making a call comes in at a distant number six. Texting is the most widely-used and frequently used app on a cell phone with 97% […]

A Quick and Dirty Toll-Free Primer

Most human beings have an almost infinite capacity for taking things for granted. -Aldous Huxley Let’s face it. We are surrounded by things that we don’t truly understand. I am writing this article from my kitchen table about eight feet from my refrigerator. While I know it uses a compressor and a refrigerant to keep […]