Welcome to the fourth in my series of Advanced Breeze videos.  Here, I discuss how to add JavaScript functions to Breeze Snap-Ins.  This is really important stuff to know and not intuitively obvious. 🙂


Technology can be our best friend, and technology can also be the biggest party pooper of our lives. It interrupts our own story, interrupts our ability to have a thought or a daydream, to imagine something wonderful, because we’re too busy bridging the walk from the cafeteria back to the office on the cell phone. […]


I am giving a Breeze workshop in Tempe, Arizona this Thursday.  I plan on lots of show and tell.  If you are in the area and want to see Breeze up front and in person, register here.


Vision is the art of seeing what is invisible to others. –Jonathan Swift I have an odd quirk.  Actually, it’s more of a habit than a true quirk.  When I go into a place of business, one of the first things I do is look to see what kind of phone system they have.  While […]


Change is the law of life and those who look only to the past or present are certain to miss the future. — John F. Kennedy My job puts me in front of the telephony departments of small, medium, large, and even gargantuan companies on a very regular basis.  Not tied to any specific industry, […]


Undermine their pompous authority, reject their moral standards, make anarchy and disorder your trademarks. Cause as much chaos and disruption as possible, but don’t let them take you alive! — Sid Vicious My latest article for No Jitter addresses a topic I’ve spoken about before here on SIP Adventures — security and protection from the […]

A man holding smartphone with one new message on a screen. Closeup shot.

My latest Advanced Breeze Techniques tackles SMS Text, Email, and Parallel Gateways.  Like every one of my Breeze videos (Introductory and Advanced), you can find this new one on the Avaya Blog. Adding Text and Email to Breeze Snap-Ins


“The formulation of the problem is often more essential than its solution, which may be merely a matter of mathematical or experimental skill.” ― Albert Einstein Sometimes I’m a little late to the game.  As much as I love movies, I often don’t see the most popular releases until years after they’ve hit the theaters.  […]


Welcome to the second in my series of videos addressing some of the more advanced Avaya Breeze techniques.  In Part One, I showed you how to catch and process errors inside a Breeze Snap-in. Here in Part Two, I discuss Breeze Connectors and how they are used to extend the communications capabilities of Avaya Aura.  […]


It’s easy to get sidetracked with technology, and that is the danger, but ultimately you have to see what works with the music and what doesn’t. In a lot of cases, less is more. In most cases, less is more. — Herbie Hancock Hello, my name is Andrew Prokop and I am a public radio […]