Are you interested in how IBM Watson, Amazon Lex, and/or Wit.ai can be used to build bots?  If not, you should be.  This is the future of how we will interact with customer care centers.  Actually, it’s the present and the chances are pretty good that you have already chatted with a machine and not […]

For the past several months, I have been immersed in the studies of artificial intelligence (AI) and natural language processing (NLP).  Not only are they two extremely interesting technologies, but the inroads they’ve made into our day-to-day lives is breathtaking.  Not a day goes by where I don’t talk to my phone or ask Alexa […]

It’s important to know one’s limitations.  For example, I consider myself a pretty good computer programmer.  I love problem solving and turning abstract concepts into lines of code.  Over the years, I have written everything from SIP-based communication services to hard disk interrupt processors. However, I am not good at writing software that people can […]

In my last blog article, I wrote of the framework I developed to create SMS text bots.   This framework uses Breeze to send and receive text messages, Context Store to manage individual chat sessions, and IBM Watson to turn incoming text messages into actionable items.  This division of labor allows anyone to create very sophisticated […]

As a nerdy guy, I love movies about other nerdy guys.  Give me movies like “A Beautiful Mind,” “The Theory of Everything,” or “Einstein and Eddington” (two nerdy scientists for the price of one), and I am in geek heaven.  Recently, I was thrilled by “The Imitation Game” — the story of Alan Turing and […]

I was very excited to see that one of the winners at the Enterprise Connect TADHack-mini used my Zang IoT software!  That’s pretty darn cool!

Do you have a great idea for an IoT application, but don’t know the first thing about programming and have no interest in learning a programming language?  The Avaya Breeze and Zang drag-and-drop workflow designer tools allow you to visualize your idea and with a few mouse clicks, go from concept to a powerful, enterprise-grade […]

I’ll admit it.  This is more of a personal plug than a blog article.  Still, it’s okay to pat oneself on the back every so often, right? Zang issued a press release this week and among other things, it speaks of the IoT software I have been writing.  The icing on the cake is a […]

For most of my professional life, I have been a nuts and bolts programmer.  I began with a very obscure programming language called PLM, made my way over to C++, and for the last several years, I’ve written nearly everything in Java.  While I am comfortable programming at that level, I am the first to […]

While at Avaya Engage last month, I met with Blair Pleasant of Business Communications Strategies to discuss the work I am doing with IoT, ServiceNow, Watson, Avaya Breeze, and Zang.  I really dislike seeing myself on video, but other than a few awkward smiles and some fumbled words, I did okay in our interview.  You […]