SIP has been around since the late 1990’s, but confusion still exists regarding what it is and what it can do.  Most old school telephony people realize that it changes the way we make voice and video calls, but after that their understanding is sketchy. The bewilderment surrounding SIP is often greatest when it comes […]

I keep getting asked to guest blog post about SIP and I just can’t seem to say “no.”  If you are planning a SIP migration or want to tune your existing configuration, this is the article for you. Planning a Successful SIP Trunk Migration

In my latest video, I show you how easy it is to configure and deploy SIP trunks on Avaya CPaaS.  To make it simple to understand, I give you a step-by-step way to PSTN-enable a free SIP soft client.  Check it out!

“Never let the same dog bite you twice.” Chuck Berry Before I discuss securing SIP, I want you to imagine a bank.  Every bank I know has a sturdy door equipped with a good lock and some form of alarm system.  Inside the bank, it’s not uncommon to have a trained security guard.  The tellers […]

I am still on my video kick and this time around I decided to challenge myself.  Conference calls on Avaya CPaaS baffled me, so I took the time to figure out how to use the APIs to create and manage them.  Once I was comfortable with everything, I did my documentation thing and recorded the […]

For those of you who have been following my Avaya CPaaS developer videos, I have a new one for you.  This time around I tackle call recording and transcription.  It’s a relatively short video, but in those six plus minutes I walk you through the sometimes confusing ins and outs of using the recording APIs.

Every so often I am asked to write an article for a blog other than my own.  I usually respond with “no.”  There are only so many hours in the day and those few are already over-scheduled without taking on additional work.  However, I said “yes” to this one.  After all these years, I still […]

“I never teach my pupils, I only attempt to provide the conditions in which they can learn.” Albert Einstein I fell in love with programming way back in 1975 when my high school offered a class in computer programming.   The technology we used was ancient by today’s standards, but the class gave me the opportunity […]

“Yesterday I was clever, so I wanted to change the world. Today I am wise, so I am changing myself.” Rumi Last May I was let go from my job at ConvergeOne.  While there is no perfect way to tell someone that his or her contributions are no longer required, there are some truly sloppy […]

Here in my latest video, I show you how to connect a Google Dialogflow ES agent to Avaya OneCloud CPaaS. The result is a telephony enabled bot.  It’s very simple to do this.  No code required.  🙂