It’s amazing how quickly a new technology becomes part of our daily lives. This has certainly been the case with the Internet of Things (IoT). Ten years ago, who would have dreamed of connecting garage doors, lightbulbs, and clothes dryers to the Internet? Of course, that’s exactly what we are doing today. Ordinary devices are […]

It was almost exactly one year ago that I first wrote about Zang in my article, Zang from the Inside Out.  While I was impressed with its comprehensive and innovative web services interfaces, I’ve moved beyond that.  These days I want the power of those web services, but I’ve been spoiled by the drag-and-drop programming […]

As organizations grow, add new product lines, hire employees, expand into new regions, and generally carry on the day-to-day business of staying in business, incident management becomes a daunting task.  It is imperative to assign the right resources to the most pressing problems in a timely manner while preventing “fire drills” that interrupt and stifle […]

This has been a very busy year for me and it’s only April.  I’ve written countless lines of Java code for my IoT software, spewed tens of thousands of words for my articles and technical documents, spoke at two trade shows, put on several webinars, designed a few SIP solutions, did a No Jitter podcast […]

I’m sure we’ve all been asked to name our worst job.  For me, it was washing dishes at John Gardiner’s Tennis Ranch.  I worked the breakfast shift and clocked in at the absurd hour of 5:00 in the morning.   Not only did I have to put up with scalding hot water, an overbearing chef, and […]

Imagine a world where everyday devices can make telephone calls.  Imagine those calls triggering workflows that enable enterprises to save money, better manage their business concerns, develop stronger relationships with their customers, increase employee satisfaction, and address minor concerns before they become major catastrophes.  Now, imagine those same devices sending emails and text messages, engaging […]

Are you going to Enterprise Connect this year?  I am and hope that you add one or more of my breakout sessions to your dance card.  As you can see, I will be quite busy bouncing between a two part deep dive into SIP, a panel discussion on SBCs, and my favorite topic, the Internet […]

By three methods we may learn wisdom: First, by reflection, which is noblest; Second, by imitation, which is easiest; and third by experience, which is the bitterest. — Confucius My wife and I enjoy eating out.  We both work hard Monday through Friday and look forward to a weekend night or two of no meal […]

And now for something completely different.  I recently sat down with Beth Schultz to talk SBCs for the No Jitter On Air series of Podcasts.  We start with the “motherhood and apple pie” of SBCs before looking at how they are evolving and where they might be in a few years. SBC ABCs…and Then Some […]

If you’re going through hell, keep going. — Winston Churchill I am sure we’ve all fallen into this trap.  You know something so well that not only do you expect everyone else to know it just was well, but you speak about it in words that only an expert would understand.  I certainly do that […]