Monthly Archives:

The Prokop Hospital Virtual Agent

To know me in real life is to know that I have a hard time sitting still.  If I see a dirty dish in the sink, I wash it.  If my lawn needs mowing, I’m out there with the mower.  My idea of relaxation is a 40-mile bike ride. This bleeds into my programming life […]

Call the Midwife — a Patient to Nurse Smart Speaker Bot

I decided to have a little fun today and expand on what I have been doing with bots.  This time around, I created the prototype of an application that allows hospital patients to request a nurse via a bedside smart speaker.  While my bot is still pretty simplistic, the idea it explores can be expanded […]

Moving From the Contact Center Agent to the Smart Speaker

A long habit of not thinking a thing wrong gives it a superficial appearance of being right. Thomas Paine Old habits are hard to break.  In order to remind myself of the behaviors I want to stop doing, I recently put together a list of the worst of mine.  I keep it close at hand […]