Tag Archives: Avaya

COVID Surprised and Lessons Learned

“Surprise is the greatest gift which life can grant us.” Boris Pasternak Until the pandemic changed everything, I was a regular attendee at in-person IAUG chapter meetings across the country.  Most of the time I presented a topic, but on a few occasions, I was simply there to listen and learn.   Although I have never […]

Writing Dynamic Web Applications for Avaya Cloud Office

I have been having a lot of fun writing proof-of-concept software for Avaya Cloud Office (ACO). In case you aren’t familiar with ACO, it’s Avaya’s version of the popular RingCentral UCaaS platform. In this instance, I wrote a service that sits between a web browser and ACO. The service, which runs on my Linux server, […]

Avaya Spaces / ServiceNow Integration

In Writing Applications for the Composable Enterprise, I explained how I created an integration between Avaya Spaces and Salesforce.  A fellow Avayan read the blog, watched the video of my software in action, and then asked if I could do the same thing for ServiceNow.  My answer, of course, was “yes.”  We are talking composable […]

Spaces Learning — Composable Education in the Cloud

“Tell me and I forget. Teach me and I remember. Involve me and I learn.” Benjamin Franklin Life is filled with unexpected events.  In most cases, we make tiny adjustments and carry on.  We trip.  We stumble.  We pick ourselves up and pay closer attention to where our feet are taking us. Others force us […]

Creating SIP Trunks With Avaya CPaaS

In my latest video, I show you how easy it is to configure and deploy SIP trunks on Avaya CPaaS.  To make it simple to understand, I give you a step-by-step way to PSTN-enable a free SIP soft client.  Check it out!

Build Your Own Conference Bridge with Avaya CPaaS

I am still on my video kick and this time around I decided to challenge myself.  Conference calls on Avaya CPaaS baffled me, so I took the time to figure out how to use the APIs to create and manage them.  Once I was comfortable with everything, I did my documentation thing and recorded the […]

Call Recording and Transcription for Avaya CPaaS Developers

For those of you who have been following my Avaya CPaaS developer videos, I have a new one for you.  This time around I tackle call recording and transcription.  It’s a relatively short video, but in those six plus minutes I walk you through the sometimes confusing ins and outs of using the recording APIs.

Getting Started with Developing Websocket Applications for Avaya Spaces

“I never teach my pupils, I only attempt to provide the conditions in which they can learn.” Albert Einstein I fell in love with programming way back in 1975 when my high school offered a class in computer programming.   The technology we used was ancient by today’s standards, but the class gave me the opportunity […]

Six Months In

“Yesterday I was clever, so I wanted to change the world. Today I am wise, so I am changing myself.” Rumi Last May I was let go from my job at ConvergeOne.  While there is no perfect way to tell someone that his or her contributions are no longer required, there are some truly sloppy […]

One-Click Google Dialogflow Telephony Bots

Here in my latest video, I show you how to connect a Google Dialogflow ES agent to Avaya OneCloud CPaaS. The result is a telephony enabled bot.  It’s very simple to do this.  No code required.  🙂