Tag Archives: Avaya

Giving voice to IoT

There have been moments in our communications industry when everything suddenly changes.  You can argue that it all began with Alexander Graham Bell’s invention of the telephone in 1876.  Although the road to that first voice call (“Mr. Watson, come here. I want you.”) took many years and involved several prior attempts, within a year […]

Integrating IoT into Avaya Breeze

After many years of uninterrupted blogging, I have been on a bit of a sabbatical these past several weeks.  It’s not as if I didn’t have anything to say.  It’s more that I didn’t have any time to say it.   On top of a grueling travel schedule, I have been spending long days and nights […]

Top Five Picks in a Year of Communications Richness

An optimist stays up until midnight to see the new year in. A pessimist stays up to make sure the old year leaves. –Bill Vaughan The older I get, the quicker the years seem to go by.  I blinked during my freshman English final and all of a sudden I’m a 58-year-old man with three […]

Avaya Breeze — Up Close and Personal

I recently presented a one-hour webinar that walked folks through the basics of creating Avaya Breeze Snap-Ins.  It’s similar to my Introductory and Advanced YouTube videos, but it’s different enough to warrant a look even if you did wade though all ten lessons.  The user questions at the end may be worth the price of […]

Web Services for Beginners

“Rest and be thankful.” ― William Wordsworth On a number of occasions, my unified communications articles have used terms such as web services, SOAP, REST, and RESTful.  Without providing much explanation, I’ve stated that these are methodologies and tools that allow a client application to access a remote service. For example, Avaya SIP telephones use […]

Adding JavaScript Functions to Breeze Snap-Ins

Welcome to the fourth in my series of Advanced Breeze videos.  Here, I discuss how to add JavaScript functions to Breeze Snap-Ins.  This is really important stuff to know and not intuitively obvious.  🙂

The Good, the Bad, and the Ugly of Always On

Technology can be our best friend, and technology can also be the biggest party pooper of our lives. It interrupts our own story, interrupts our ability to have a thought or a daydream, to imagine something wonderful, because we’re too busy bridging the walk from the cafeteria back to the office on the cell phone. […]

Arizona Breeze Workshop

I am giving a Breeze workshop in Tempe, Arizona this Thursday.  I plan on lots of show and tell.  If you are in the area and want to see Breeze up front and in person, register here.

Adding Text and Email to Breeze Snap-Ins

My latest Advanced Breeze Techniques tackles SMS Text, Email, and Parallel Gateways.  Like every one of my Breeze videos (Introductory and Advanced), you can find this new one on the Avaya Blog. Adding Text and Email to Breeze Snap-Ins

Avaya Breeze Connectors

Welcome to the second in my series of videos addressing some of the more advanced Avaya Breeze techniques.  In Part One, I showed you how to catch and process errors inside a Breeze Snap-in. Here in Part Two, I discuss Breeze Connectors and how they are used to extend the communications capabilities of Avaya Aura.  […]