Tag Archives: Avaya

Using Artificial Intelligence to Create Smart Transcriptions

“Think before you speak. Read before you think.” Fran Lebowitz Here I am again waxing poetic (check out the video) about artificial intelligence and video analysis. This time around, I am exploring how AI can be used to create smart transcriptions. By “smart” I mean transcriptions that not only contains what was said, but who […]

Personalized Customer Experience with AI Image Analysis

“If we can see the little things, we can see the entire universe.” Donna Goddard My favorite subjects are those that appear to be boundless — where the more I learn, the more I realize how little I know. Artificial Intelligence for image and video processing is one of those subjects. While my work developing […]

Facial Recognition From AWS Rekognition and Avaya OneCloud CPaaS

“His dress told her nothing, but his face told her things which she was glad to know.” A. A. Milne This blog has been a labor of love for nearly ten years. I haven’t earned a dime from it, but money has never been my intention. Instead, it was a way for me to share […]

Image Analysis From AWS Rekognition and Avaya OneCloud CPaaS

“Everything has beauty, but not everyone sees it.” Confucius These days, my programming is all about composability — combining different cloud services into something unique. In my previous two blogs, I combined Google Dialogflow ES and CX natural language processing with SMS text messages. Today, I want to blend image processing from Amazon with multimedia […]

Creating a Dialogflow CX Text Bot Using Avaya OneCloud CPaaS

“No matter how good you get you can always get better, and that’s the exciting part.” Tiger Woods In my previous article, I showed you how to integrate Google Dialogflow ES into an Avaya CPaaS text bot. While Dialogflow ES is a great platform for uncomplicated natural language processing (NLP) applications, ES has no concept […]

Creating a Dialogflow ES Text Bot Using Avaya OneCloud CPaaS

Every once in a while, a new technology, an old problem, and a big idea turn into an innovation. Dean Kamen In my previous article, Writing a Voice Bot Application Using Avaya CPaaS, I showed you how to use Avaya CPaaS inboundXML elements to create a simple voice bot. Here, I will show you how […]

Adding Multimedia to an Outbound Text Campaign

“Whoever controls the media, controls the mind” Jim Morrison In my recent article, Building Communications Applications With Avaya OneCloud CPaaS, I presented three different ways of how to write an outbound SMS text campaign application. I used an Excel spreadsheet as a “database” and the Avaya CPaaS Send SMS API to send text messages. Almost […]

Writing a Robocall Application Using Avaya CPaaS

I need to start with a disclaimer. I strongly dislike robocalls. So much so that I no longer answer my phone if I do not recognize the caller. While that has caused me to miss a few important telephone calls, it has also saved me a tremendous amount of aggravation. Robocalls are also more than […]

Writing a Voice Bot Application Using Avaya CPaaS

“I’m interested in the moment when two objects collide and generate a third. The third object is where the interesting work is.” Bruce Mau In my previous article, Building Communications Applications Using Avaya OneCloud CPaaS, I presented three ways (using two programming language) of how to use Avaya CPaaS to create an outbound SMS text […]

Building Communications Applications Using Avaya OneCloud CPaaS

This morning, I will be presenting an IAUG webinar on developing Avaya CPaaS applications. Rather than present an hour of PowerPoint slides, I will live-walk viewers through the steps to build an outbound SMS text campaign application.  Actually, I plan on presenting three different ways using two different languages — node.js and Python.