Tag Archives: Workflow
Can You Really Build That With Breeze?
For me, business travel has always been a mixed bag. I don’t like making reservations, packing, airports, airplanes, rental cars, and unfamiliar freeways, but I do enjoy meeting new people and being exposed to new and different ideas. I also love sharing what I know (or pretend to know) with a willing audience. COVID-19 put […]
Digital Transformation — Avaya Breeze and Beyond
“The limits of the possible can only be defined by going beyond them into the impossible.” – Arthur C. Clarke In technology, some ideas take a long time to catch on. Consider Microsoft’s journey to Skype for Business. For better or worse, I was there from the beginning — from Microsoft’s first foray into telephony […]
Avaya CPaaS – A Communications Platform for Today and Tomorrow
I’ve looked at clouds from both sides now… Joni Mitchell It wasn’t that long ago that ownership was everything. I bought CDs for music and DVDs for movies. I went to bookstores for the hottest summer reading. I filled a filing cabinet drawer with disks to install TurboTax, Photoshop, Windows and Mac operating systems, and […]
The Internet of Things Comes to Legoland
Avaya has been very busy creating Breeze workflows with my IoT software and the most engaging uses of my work can be found in their Lego Smart City. It’s impressive how little blocks of plastic can be so successful at presenting IoT in ways that everyone can relate to. Here are two videos that demonstrate […]
IoT in the Cloud
I’ll admit it. This is more of a personal plug than a blog article. Still, it’s okay to pat oneself on the back every so often, right? Zang issued a press release this week and among other things, it speaks of the IoT software I have been writing. The icing on the cake is a […]
Building Text Notification Apps With Zang
For most of my professional life, I have been a nuts and bolts programmer. I began with a very obscure programming language called PLM, made my way over to C++, and for the last several years, I’ve written nearly everything in Java. While I am comfortable programming at that level, I am the first to […]
From Bits and Bytes to Drag and Drop: The Zang Workflow Designer
It was almost exactly one year ago that I first wrote about Zang in my article, Zang from the Inside Out. While I was impressed with its comprehensive and innovative web services interfaces, I’ve moved beyond that. These days I want the power of those web services, but I’ve been spoiled by the drag-and-drop programming […]
Avaya Breeze — Up Close and Personal
I recently presented a one-hour webinar that walked folks through the basics of creating Avaya Breeze Snap-Ins. It’s similar to my Introductory and Advanced YouTube videos, but it’s different enough to warrant a look even if you did wade though all ten lessons. The user questions at the end may be worth the price of […]
Out with the Call Flow — In With the Workflow
I started working with contact centers long before we called them that. Early in my career, we used the nerdy, yet technically accurate phrase, automatic call distribution (ACD). However, that wasn’t something you wanted to ever say in front of your customers, so the term call center was invented. While call center didn’t exactly describe […]
Tao, Zen, and Tomorrow 