Pay attention, don’t let life go by you. Fall in love with the back of your cereal box. Jerry Seinfeld Once upon a time, an enterprise communications system was a monolithic “application” from a single vendor. Whether is was a Meridian SL1 from Northern Telecom or an Avaya Definity, an entire call flow was typically […]

This is the power of gathering: it inspires us, delightfully, to be more hopeful, more joyful, more thoughtful: in a word, more alive. – Alice Waters I recently had the pleasure of virtually sitting down for a casual interview with my friend and former coworker, Kristine Konrad. Kristine is meeting with folks in the world […]

There is obviously only one alternative, namely the unification of minds or consciousnesses. Their multiplicity is only apparent, in truth there is only one mind. Erwin Schrodinger Welcome back to my series of writing OpenAI applications. In this article, I provide the source code to an application that uses OpenAI APIs to generate images, create variations […]

I don’t paint dreams or nightmares. I paint my own reality Frida Kahlo Welcome back to my “Build Your Own” series of blog articles. In previous posts, I discussed two ways to build your own ChatGPT lookalike application. This time around, I want to show you how you can use an OpenAI API and the DALL-E3 Large Language […]

Everything is perfect and there is always room for improvement. Shunryu Suzuki In my previous article, Build Your Own ChatGPT, I showed you how to use the OpenAI Chat Completion API to create a pseudo ChatGPT. My web application used a static system prompt to answer Beatle related questions. While it was useful in demonstrating the basics […]

Like nearly everyone else on the planet, I was blown away by the mass scale introduction of generative AI and its most popular delivery mechanism, ChatGPT. Although still in its infancy, GTP (Generative Pre-Trained) AI has already surpassed nearly every AI technology that came before it. I have been using it on an almost daily […]

Many of you know that in my “spare time,” I act as Technical Advisor for the cybersecurity company, Assertion. Since security and voice are both near and dear to my nerdy heart, I love having the opportunity to be at the cutting edge of this exciting and necessary industry. In order to help people understand […]

I love my mother for all the times she said absolutely nothing…. Thinking back on it all, it must have been the most difficult part of mothering she ever had to do — knowing the outcome, yet feeling she had no right to keep me from charting my own path. I thank her for all […]

One of my favorite things to do workwise is to share what I’ve learned about something with like-minded geeky nerds. Today, I want to walk you through the steps required to integrate a Google Dialogflow CX agent with Avaya Experience Platform (AXP). The agent has been written in a way that it can be integrated […]

The secret of getting ahead is getting started. Mark Twain I recently received a barrage of password reset emails from Facebook.  Since my Facebook account has been suspended for over five years and I have no interest in reviving it, it was clear to me that someone was trying to hack into my account. A […]