Imagine a world where everyday devices can make telephone calls.  Imagine those calls triggering workflows that enable enterprises to save money, better manage their business concerns, develop stronger relationships with their customers, increase employee satisfaction, and address minor concerns before they become major catastrophes.  Now, imagine those same devices sending emails and text messages, engaging […]

Are you going to Enterprise Connect this year?  I am and hope that you add one or more of my breakout sessions to your dance card.  As you can see, I will be quite busy bouncing between a two part deep dive into SIP, a panel discussion on SBCs, and my favorite topic, the Internet […]

By three methods we may learn wisdom: First, by reflection, which is noblest; Second, by imitation, which is easiest; and third by experience, which is the bitterest. — Confucius My wife and I enjoy eating out.  We both work hard Monday through Friday and look forward to a weekend night or two of no meal […]

And now for something completely different.  I recently sat down with Beth Schultz to talk SBCs for the No Jitter On Air series of Podcasts.  We start with the “motherhood and apple pie” of SBCs before looking at how they are evolving and where they might be in a few years. SBC ABCs…and Then Some […]

If you’re going through hell, keep going. — Winston Churchill I am sure we’ve all fallen into this trap.  You know something so well that not only do you expect everyone else to know it just was well, but you speak about it in words that only an expert would understand.  I certainly do that […]

Today is a day that should be celebrated in every telecom department across the world.  Why?  Because on March 7th, 1876 Alexander Graham Bell was granted United States patent 174,465 for his invention of the telephone.  While there is some controversy over who actually came up with the original idea for the telephone, Mr. Bell […]

There have been moments in our communications industry when everything suddenly changes.  You can argue that it all began with Alexander Graham Bell’s invention of the telephone in 1876.  Although the road to that first voice call (“Mr. Watson, come here. I want you.”) took many years and involved several prior attempts, within a year […]

After many years of uninterrupted blogging, I have been on a bit of a sabbatical these past several weeks.  It’s not as if I didn’t have anything to say.  It’s more that I didn’t have any time to say it.   On top of a grueling travel schedule, I have been spending long days and nights […]

An optimist stays up until midnight to see the new year in. A pessimist stays up to make sure the old year leaves. –Bill Vaughan The older I get, the quicker the years seem to go by.  I blinked during my freshman English final and all of a sudden I’m a 58-year-old man with three […]

The wages of sin are death, but by the time taxes are taken out, it’s just sort of a tired feeling. — Paula Poundstone There are very few things in life that I truly hate.  Yes, there is much that I very much dislike, but hate is such a strong word that I like to […]