Tag Archives: Unified Communications

With SBCs, Little Things Matter

I try to do the right thing at the right time. They may just be little things, but usually they make the difference between winning and losing. — Kareem Abdul-Jabbar I’ve been married a long time, and if I’ve learned one big lesson these past 34+ years, it’s pay attention to the little things.  For […]

Changing Communication Behavior — Game On!

Here’s something I guest blogged on TalkingPointz. I love my Prius, but not for most of the reasons people love their cars.  While it’s nice enough on the inside, it’s certainly not very luxurious.   It’s cute, but it’s far from sexy.  I can get it up to left-lane freeway speeds, but it’s no Camaro.   I’m […]

Enhancing the RFP with APIs

I am not a big fan of RFPs (Request for Proposal) and feel that all too often they are a race to the bottom.  Instead of proposing the best and potentially more expensive solution, respondents describe the cheapest solution that minimally meets the customer’s needs.  So, rather than comparing one great solution to another, the […]

My Life as an Avaya Breeze Boot Camp Recruit

There are days when I feel that all I do for a living is talk.  My calendar is filled with meetings that are essentially conference calls with coworkers, vendors, and customers.  If there was a Fitbit for my mouth, it would far outpace anything I do with my arms and legs. It wasn’t always like […]

Planning for a Disaster

“There’s nowhere you can be that isn’t where you’re meant to be.” ― John Lennon As big of a Beatles fan that I am, I really don’t believe that. Yes, we can influence where we “are meant to be” by our actions and attitudes, but I am a firm believer that some things just happen. […]

Enterprise Connect 2016 Speaking Gigs

Living here in Minnesota, I look for every reason to head south for a break from winter’s ice, snow, and cold. Thankfully, this year one of those breaks is coming in the form of the 2016 Enterprise Connect conference. From March 7th through the 10th, thousands of the smartest men and women in the world […]

SIP Architecture 101

Enterprise Connect is a little more than a month away and I am in the process of putting the final touches on my Understanding and Leveraging SIP for your Enterprise presentation. With me, it’s always a balancing act between down-in-the-weeds protocol geekiness and enterprise solutions. While I admit to favoring the former, I realize that […]

How Text Messaging is Changing the Customer Care Experience

Here are a few statistics I want you to consider: Of all the uses for cell phones, sending and reading text messages come in at number one and number two. Making a call comes in at a distant number six. Texting is the most widely-used and frequently used app on a cell phone with 97% […]

A Look Back at 2015

2015 is drawing to a close and despite the holidays, I was able to eke out one last article for No Jitter this week.  Not to brag, but with this one I meet my goal of a new article every week (with one secret ghost written article). Here’s to a great 2016 for unified communications […]

Mocana — Securing the App

I am not the kind of person who writes something simply to be controversial. While I have written a few articles for No Jitter that have caused some people to challenge my thoughts and opinions, I don’t write them with the sole purpose of raising a ruckus. I write them because I truly believe in […]