Tag Archives: ServiceNow
Avaya Spaces / ServiceNow Integration
In Writing Applications for the Composable Enterprise, I explained how I created an integration between Avaya Spaces and Salesforce. A fellow Avayan read the blog, watched the video of my software in action, and then asked if I could do the same thing for ServiceNow. My answer, of course, was “yes.” We are talking composable […]
The Prokop Hospital Virtual Agent
To know me in real life is to know that I have a hard time sitting still. If I see a dirty dish in the sink, I wash it. If my lawn needs mowing, I’m out there with the mower. My idea of relaxation is a 40-mile bike ride. This bleeds into my programming life […]
Call the Midwife — a Patient to Nurse Smart Speaker Bot
I decided to have a little fun today and expand on what I have been doing with bots. This time around, I created the prototype of an application that allows hospital patients to request a nurse via a bedside smart speaker. While my bot is still pretty simplistic, the idea it explores can be expanded […]
Visualizing The Internet of Things
It’s important to know one’s limitations. For example, I consider myself a pretty good computer programmer. I love problem solving and turning abstract concepts into lines of code. Over the years, I have written everything from SIP-based communication services to hard disk interrupt processors. However, I am not good at writing software that people can […]
Marrying IoT and IT Service Management
“We cannot solve our problems with the same level of thinking that created them.” — Albert Einstein Let’s face it. If something can go wrong, there is a good chance that it will go wrong. Maybe not today and maybe not tomorrow, but no matter how many precautions that might be put into place, Murphy […]
Integrating ServiceNow and Incident Reporting into Communications Workflows
As organizations grow, add new product lines, hire employees, expand into new regions, and generally carry on the day-to-day business of staying in business, incident management becomes a daunting task. It is imperative to assign the right resources to the most pressing problems in a timely manner while preventing “fire drills” that interrupt and stifle […]
Tao, Zen, and Tomorrow 