Tag Archives: No Jitter

Game On – The Gamification of the Contact Center

I’m sure we’ve all been asked to name our worst job.  For me, it was washing dishes at John Gardiner’s Tennis Ranch.  I worked the breakfast shift and clocked in at the absurd hour of 5:00 in the morning.   Not only did I have to put up with scalding hot water, an overbearing chef, and […]

Are You Experienced

By three methods we may learn wisdom: First, by reflection, which is noblest; Second, by imitation, which is easiest; and third by experience, which is the bitterest. — Confucius My wife and I enjoy eating out.  We both work hard Monday through Friday and look forward to a weekend night or two of no meal […]

Evolving Your Enterprise With SIP

If you’re going through hell, keep going. — Winston Churchill I am sure we’ve all fallen into this trap.  You know something so well that not only do you expect everyone else to know it just was well, but you speak about it in words that only an expert would understand.  I certainly do that […]

March 7, 1876: The Birth of Modern Communications

Today is a day that should be celebrated in every telecom department across the world.  Why?  Because on March 7th, 1876 Alexander Graham Bell was granted United States patent 174,465 for his invention of the telephone.  While there is some controversy over who actually came up with the original idea for the telephone, Mr. Bell […]

Death and SIP Taxes

The wages of sin are death, but by the time taxes are taken out, it’s just sort of a tired feeling. — Paula Poundstone There are very few things in life that I truly hate.  Yes, there is much that I very much dislike, but hate is such a strong word that I like to […]

How Vulnerable is Your SIP

“If you have built castles in the air, your work need not be lost; that is where they should be. Now put the foundations under them.” ― Henry David Thoreau I don’t like to think of myself as old, but there are times when I feel absolutely ancient.  This is especially true when it comes […]

Taking the Boredom Out of SIP Trunks

I think it’s an actor’s responsibility to change every time. Not only for himself and the people he’s working with, but for the audience. If you just go out and deliver the same dish every time… it’s meat loaf again… you’d get bored. I’d get bored. — Johnny Depp This will not come as a […]

Web Services for Beginners

“Rest and be thankful.” ― William Wordsworth On a number of occasions, my unified communications articles have used terms such as web services, SOAP, REST, and RESTful.  Without providing much explanation, I’ve stated that these are methodologies and tools that allow a client application to access a remote service. For example, Avaya SIP telephones use […]

Putting a Millennial Face on Unified Communications

The workplace has become a psychological battlefield and the millennials have the upper hand, because they are tech savvy, with every gadget imaginable almost becoming an extension of their bodies. They multitask, talk, walk, listen and type, and text. And their priorities are simple: they come first. — Morley Safer I cannot tell you the […]

The House Call Goes Digital

Healing is a matter of time, but it is sometimes also a matter of opportunity. –Hippocrates As a child of the 1960s, I grew up watching what many consider to be the golden age of television.  From silly, but lasting comedies such as Gilligan’s Island and Green Acres to the classic drama of The Fugitive […]