Tag Archives: No Jitter

Time Keeps on Slipping, Slipping, Slipping…

Every spring for the past 55 years, the homeowners on both sides of my block have gotten together to clean our alley from one end to the other.   With our brooms, rakes, shovels, clippers, and trash cans, we work as a team to find and dispose of every last scrap of debris and yard waste.  […]

Visualizing IoT

Those of you who know me from my technical, nerdy life know that I love protocols.  It’s true.  I simply adore bits, bytes, request messages, responses, ACKs, and message bodies.  I take great pleasure from looking through a complicated Wireshark trace and knowing exactly what a particular header value means and why it was used. […]

SIP: Looking Behind the Curtain

Are you coming to Enterprise Connect in March?  If so, here are a few reasons why you want/need to attend my ever-popular SIP session. SIP:  Looking Behind the Curtain

Visualizing Natural Language Processing

Last week I introduced No Jitter readers to Natural Language Processing (NLP) and Facebook’s free NLP service, wit.ai.  I wrote about intents and entities and how they work together to convert human language into actionable components.  If you are like me, though, you only learn so much from reading.  You need to see concepts in […]

Even More about IoT

Beth Schultz of No Jitter did a great job summarizing our recent podcast about IoT and communications workflows.  Take a look *and* a listen. No Jitter On Air:  Getting IoT Into The Communications Mix

IoT and the Communications Workflow

I’ve been awfully quiet lately, but that doesn’t mean I haven’t been working…and working hard.  For the last few months, I have been immersed in writing software for my company’s IoT (Internet of Things) platform.  Additionally, I’ve branched out into integrating with other cloud services such as ServiceNow. Last week, I sat down (virtually) with […]

Game On – The Gamification of the Contact Center

I’m sure we’ve all been asked to name our worst job.  For me, it was washing dishes at John Gardiner’s Tennis Ranch.  I worked the breakfast shift and clocked in at the absurd hour of 5:00 in the morning.   Not only did I have to put up with scalding hot water, an overbearing chef, and […]

Are You Experienced

By three methods we may learn wisdom: First, by reflection, which is noblest; Second, by imitation, which is easiest; and third by experience, which is the bitterest. — Confucius My wife and I enjoy eating out.  We both work hard Monday through Friday and look forward to a weekend night or two of no meal […]

Evolving Your Enterprise With SIP

If you’re going through hell, keep going. — Winston Churchill I am sure we’ve all fallen into this trap.  You know something so well that not only do you expect everyone else to know it just was well, but you speak about it in words that only an expert would understand.  I certainly do that […]

March 7, 1876: The Birth of Modern Communications

Today is a day that should be celebrated in every telecom department across the world.  Why?  Because on March 7th, 1876 Alexander Graham Bell was granted United States patent 174,465 for his invention of the telephone.  While there is some controversy over who actually came up with the original idea for the telephone, Mr. Bell […]