Tag Archives: API

Avaya Breeze Connectors

Welcome to the second in my series of videos addressing some of the more advanced Avaya Breeze techniques.  In Part One, I showed you how to catch and process errors inside a Breeze Snap-in. Here in Part Two, I discuss Breeze Connectors and how they are used to extend the communications capabilities of Avaya Aura.  […]

Catching Errors in Breeze Snap-Ins

Welcome to the first in my series of videos addressing some of the more advanced ideas surrounding Avaya Breeze.  It picks up where my introductory series ended while placing a greater emphasis on important, but lesser understood tasks and programming techniques. Here in Part One, I present a method to catch and process runtime errors […]

Intercepting Calls with Avaya Breeze

If you have been following along with my Avaya Breeze videos, you’ve seen me demonstrate how easy it is to create, deploy, execute, and test a Snap-In created with Engagement Designer. Today in No Jitter, I continue down that path, but I want to shake things up a bit.  Instead of launching a new call, […]

Avaya Breeze Step-by-Step: Part 3

In my latest Avaya Breeze video, I add DTMF detection and decision logic to my Make Call Snap-In.  Although the use case is simple, the knowledge learned is essential to writing powerful Breeze applications. Avaya Breeze Step-by-Step:  Part 3

Enhancing the RFP with APIs

I am not a big fan of RFPs (Request for Proposal) and feel that all too often they are a race to the bottom.  Instead of proposing the best and potentially more expensive solution, respondents describe the cheapest solution that minimally meets the customer’s needs.  So, rather than comparing one great solution to another, the […]

The Avaya Collaboration Environment

In my previous blog, Computer Telephony Integration, and APIs, I defined Application Programming Interface and called out the most common telephony APIs – TAPI, TSAPI, and JTAPI.  Each of these APIs has aspects that make them unique, but they share one big thing in common.  All are programming libraries that an application “attaches to” in […]