Tag Archives: AI

One-Click Google Dialogflow Telephony Bots

Here in my latest video, I show you how to connect a Google Dialogflow ES agent to Avaya OneCloud CPaaS. The result is a telephony enabled bot.  It’s very simple to do this.  No code required.  🙂

It’s a Bot World. We Just Live in It

Welcome to the next entry in my series of COVID-19 I-am-stuck-at-home-for-who-knows-how-long videos.  So far, I’ve tackled Bot Building Basics with Google Dialogflow and Can You Really Build That With Breeze.  Today, I recorded another of my popular presentations, It’s a Bot World.  We Just Live in It.  This was originally a breakout session at Engage […]

Let A Virtual Agent Do The Talking

“The Wilderness holds answers to more questions than we have yet learned to ask.” Nancy Newhall You don’t need me to tell you how much the Covid-19 pandemic has changed the world.  It has disrupted the way we work, shop, socialize, relax, and communicate.  In respect to business communications, it has done two things.  First, […]

The Tao of the Ethical Bot

“Educating the mind without educating the heart is no education at all.” Aristotle I am the third born in my family.   My oldest brother, Richard, is nine years older than me and my brother Bob was born six years and one month ahead of me.  As children, we shared the same bedroom and by osmosis […]

Bot Building Basics with Google Dialogflow

Due to a number of requests, I recorded the Bot Building Basics presentation I recently gave at Avaya Engage 2020.  It’s a lot more fun speaking before a live audience, but this is a close-enough reenactment. I guarantee that if you watch the video in its entirety, you will be able to create your own […]

By the Time I Get to Phoenix (And Engage 2020)

I have been going to Avaga Engage (and its previously named incarnations) for many year.  More than simply attending, I have been hosting breakout sessions at Engage.  This year is no different.  If you count “Stump the Experts” (and I do), I am presenting six breakout sessions.  While my Debugging Avaya SIP is a repeat […]

Creating Wow With Avaya OneCloud CPaaS Applications

The telephone, which interrupts the most serious conversations and cuts short the most weighty observations, has a romance of its own. – Virginia Woolf I have been writing communications software since the 1980s.  I began working with proprietary protocols such as Northern Telecom’s Meridian Link and Applications Module Link before moving to “standards” such as […]

Let Your Bots Do the Talking

In my latest article for No Jitter, I take a look at you can telephone-enable bots.  This is very cool stuff! Let Your Bots do the Talking

The Prokop Hospital Virtual Agent

To know me in real life is to know that I have a hard time sitting still.  If I see a dirty dish in the sink, I wash it.  If my lawn needs mowing, I’m out there with the mower.  My idea of relaxation is a 40-mile bike ride. This bleeds into my programming life […]

Three Questions with Andrew and Andrew (A Video Conversation)

I will just come out and say it.  I hate seeing myself on video.  Call it vanity or call it insecurity, but I always think I look dorky.  So, it was with great trepidation that I accepted Andrew Maher’s invitation to virtually sit with him for three questions.  However, after all the dust settled and […]