Tag Archives: AI

The Tao of the Ethical Bot

“Educating the mind without educating the heart is no education at all.” Aristotle I am the third born in my family.   My oldest brother, Richard, is nine years older than me and my brother Bob was born six years and one month ahead of me.  As children, we shared the same bedroom and by osmosis […]

Bot Building Basics with Google Dialogflow

Due to a number of requests, I recorded the Bot Building Basics presentation I recently gave at Avaya Engage 2020.  It’s a lot more fun speaking before a live audience, but this is a close-enough reenactment. I guarantee that if you watch the video in its entirety, you will be able to create your own […]

By the Time I Get to Phoenix (And Engage 2020)

I have been going to Avaga Engage (and its previously named incarnations) for many year.  More than simply attending, I have been hosting breakout sessions at Engage.  This year is no different.  If you count “Stump the Experts” (and I do), I am presenting six breakout sessions.  While my Debugging Avaya SIP is a repeat […]

Creating Wow With Avaya OneCloud CPaaS Applications

The telephone, which interrupts the most serious conversations and cuts short the most weighty observations, has a romance of its own. – Virginia Woolf I have been writing communications software since the 1980s.  I began working with proprietary protocols such as Northern Telecom’s Meridian Link and Applications Module Link before moving to “standards” such as […]

Let Your Bots Do the Talking

In my latest article for No Jitter, I take a look at you can telephone-enable bots.  This is very cool stuff! Let Your Bots do the Talking

The Prokop Hospital Virtual Agent

To know me in real life is to know that I have a hard time sitting still.  If I see a dirty dish in the sink, I wash it.  If my lawn needs mowing, I’m out there with the mower.  My idea of relaxation is a 40-mile bike ride. This bleeds into my programming life […]

Three Questions with Andrew and Andrew (A Video Conversation)

I will just come out and say it.  I hate seeing myself on video.  Call it vanity or call it insecurity, but I always think I look dorky.  So, it was with great trepidation that I accepted Andrew Maher’s invitation to virtually sit with him for three questions.  However, after all the dust settled and […]

Building IoT Bots With CloudHawk and Google Home

I have been programming since I was a senior at Coronado High way back in 1975.  Yes, I am that old.  While today’s projects are light years beyond the simple things I once wrote in BASIC and Fortran, the thrill of creating something amazing out of a bunch of number and letters is still just […]

Digital Transformation — Avaya Breeze and Beyond

“The limits of the possible can only be defined by going beyond them into the impossible.” – Arthur C. Clarke In technology, some ideas take a long time to catch on.  Consider Microsoft’s journey to Skype for Business.  For better or worse, I was there from the beginning — from Microsoft’s first foray into telephony […]

AI and Natural Language Processing Made Easy — Webinar Playback

For those of you who were not able to attend my AI and NLP webinar, here is the playback.    Among other things, you will learn the basic language of NLP and how it can be used to build a text bot.