Imagination is not only the uniquely human capacity to envision that which is not, and therefore the fount of all invention and innovation. — J. K. Rowling I grew up immersed in science fiction.  Not only did I read  science fiction novels and short stories by the handful, I was in a science fiction book […]


In my last Avaya Breeze Introductory Video (I am moving on to advanced topics), I explore Breeze Events and how to launch Snap-Ins from cloud services.  


Don’t tell me the moon is shining; show me the glint of light on broken glass. Anton Chekhov The world of technology has changed immeasurably since I began writing software way back in the late 1970’s.  Devices are smaller, storage is nearly infinite, processors are orders of magnitude faster, programming languages are far more graceful, […]


Welcome back to my Avaya Breeze video series.  Up to this point, I have primarily focused on telephone calls.  Parts One through Three dealt with a Snap-In that created and manipulated an outbound call.  In Part Four, I turned my attention to intercepting an incoming call. Today I would like to shake things up a […]


If you have been following along with my Avaya Breeze videos, you’ve seen me demonstrate how easy it is to create, deploy, execute, and test a Snap-In created with Engagement Designer. Today in No Jitter, I continue down that path, but I want to shake things up a bit.  Instead of launching a new call, […]


In my latest Avaya Breeze video, I add DTMF detection and decision logic to my Make Call Snap-In.  Although the use case is simple, the knowledge learned is essential to writing powerful Breeze applications. Avaya Breeze Step-by-Step:  Part 3


The proper method for inquiring after the properties of things is to deduce them from experiments. —  Isaac Newton Last week, I unveiled my video series on the Avaya Engagement Designer.  Part One introduced the basic tools and interfaces and walked the viewer through writing a simple Breeze Snap-In.  Given the number of views and […]


“Who are you going to believe, me or your own eyes?” Chico Marx I haven’t been shy about my work with Avaya’s Breeze development platform.  I’ve written about my experiences with the Java SDK along with the drag and drop interface, Engagement Designer.  Additionally, I’ve tackled subjects such as Avaya’s Real-Time Speech Recognition and Context […]


Holding on to anger is like grasping a hot coal with the intent of throwing it at someone else; you are the one who gets burned. — Buddha I have a difficult time throwing things out.   Perhaps it’s due to my optimistic nature.  I always feel that no matter how long something has sat around […]


I tend to do things the hard way. I have a dishwasher, yet I still wash dishes by hand.   I like to fish, but I have no desire to own an electronic fish finder. I make my pizza dough from scratch. I’ve self-published a few books over the years and despite the availability of highly […]