Call Recording and Transcription for Avaya CPaaS Developers

For those of you who have been following my Avaya CPaaS developer videos, I have a new one for you.  This time around I tackle call recording and transcription.  It’s a relatively short video, but in those six plus minutes I walk you through the sometimes confusing ins and outs of using the recording APIs.


  1. Raihaan Cassim · · Reply

    Hi Andrew,

    Thanks for the informative video. I’ve recently stumbled upon your blog and it’s proving to be essential in helping me get up to speed on all things Avaya 🙂

    A question on this please. Is it possible to use the recording and transcription services on inbound calls as well?


    1. You can record and transcribe inbound and outbound calls.

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