Welcome to the next entry in my series of COVID-19 I-am-stuck-at-home-for-who-knows-how-long videos. So far, I’ve tackled Bot Building Basics with Google Dialogflow and Can You Really Build That With Breeze. Today, I recorded another of my popular presentations, It’s a Bot World. We Just Live in It. This was originally a breakout session at Engage 2020, but I took it on the road for at least two in-person meetings before being grounded. It was always well received.
To add a little color to this latest video, make sure you take a look at my Real-Time IT Services in the Palm of Your Hand article. I demonstrate a lot of what I show here today.
Note: Although I originally presented this to an Avaya crowd, it is not an Avaya presentation. The material I cover is all about AI, virtual agents, and natural language processing and is not tied to any specific platform or vendor.
Over the next 30-plus minutes, I talk the what, why, and how of bots. I tried to make it informative without being nerdy. You do not need to be a data scientist to absorb the concepts I speak about.