“We cannot solve our problems with the same level of thinking that created them.”
— Albert Einstein
Let’s face it. If something can go wrong, there is a good chance that it will go wrong. Maybe not today and maybe not tomorrow, but no matter how many precautions that might be put into place, Murphy has history of showing up when you least expect him.
IT managers are clearly aware of this and have invested a great deal of time and money into systems for problem reporting, assignment, tracking, and ultimately, resolution. In the past, these systems were typically homegrown and completely proprietary. They also required a great deal of effort to maintain, support, and enhance.
In this week’s article for No Jitter, I not only write about marrying IoT and IT Service Management, but I present a short video that shows how I did it with ServiceNow. This is really cool stuff!