Enhancing the Customer Experience with Natural Language Processing

I would venture to guess that most people had their first encounter with natural language programming (NLP) when Apple added Siri to the iPhone.  Starting with iPhone 4S, you could ask “her” simple questions such as “Who was the 12th president of the United States?” (Zachary Taylor) and “Will you marry me?” (We hardly know one another).  Personally, I use Siri on a near daily basis for getting me to where I need to go and finding the best Indian, Thai, or Mediterranean restaurant once I arrive there.

In my latest No Jitter article, I explore NLP basics while introducing you to a free NLP service, wit.ai.  I hope to follow this article up with a video that demonstrates these concepts in action.

Enhancing the Customer Experience with Natural Language Processing

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