The Five Whys of Problem Solving

“The formulation of the problem is often more essential than its solution, which may be merely a matter of mathematical or experimental skill.”
― Albert Einstein

Sometimes I’m a little late to the game.  As much as I love movies, I often don’t see the most popular releases until years after they’ve hit the theaters.  Case in point, I have yet to see Avatar, The Exorcist, or any of those Star Wars prequels – all of which are in the top ten list of highest grossing films of all time.   The same is true for books and yet I am a voracious reader.   So, it’s not surprising that I am only now learning about an idea that was developed well over 60 years ago.

Taiichi Ohno was a pioneer in automation and automobile production during his decades’ long career at Toyota.   Considered the father of the Toyota Production System, he was instrumental in turning a tiny, regional company that specialized in inexpensive cars, into a global powerhouse.  In the 1950s, he devised a system for problem solving that he called “The Five Whys.”  Instead of jumping on the first potential solution, he urged his colleagues to dig for the root cause of a problem.

In today’s article for No Jitter, I delve into the Five Ways and explore how they apply to our business of unified communications.

The Five Whys of Problem Solving

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