Welcome back to my Avaya Breeze video series. Up to this point, I have primarily focused on telephone calls. Parts One through Three dealt with a Snap-In that created and manipulated an outbound call. In Part Four, I turned my attention to intercepting an incoming call.
Today I would like to shake things up a bit and show you how to add cloud-based services into a Breeze Snap-In. For that, I found a cloud-based weather service that supported a RESTful web services interface. Using that interface, I created a Snap-In that intercepted an incoming call, prompted the caller for his or her zip code, and then queried the cloud service for a report on the current weather conditions.