Intercepting Calls with Avaya Breeze

If you have been following along with my Avaya Breeze videos, you’ve seen me demonstrate how easy it is to create, deploy, execute, and test a Snap-In created with Engagement Designer.

Today in No Jitter, I continue down that path, but I want to shake things up a bit.  Instead of launching a new call, I will be showing you how to write a Snap-In that is invoked when a call is received.  Frankly, this is a far more interesting use case and one that is applicable to just about every enterprise in the world.

Intercepting Calls with Avaya Breeze

Make sure you watch Part One, Part Two, and Part Three of this video series.

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