How Communications Enabled Business Processes Goes Mainstream

When it comes to unified communications, it’s not always easy to tell reality from hype. For instance, for many years I have been reading how the use of video conferencing is growing by leaps and bounds. Even I have touted research numbers that show a tremendous increase in the number of companies that have purchased and deployed room and desktop video systems. In fact, a quick Internet search shows me statistics such as the following:

60% of survey respondents say they primarily use more than one vendor’s equipment or software to videoconference; 32% use three or more.

Among respondents who use video conferencing at least every few months, the majority (64%) use it daily or weekly.

Of the total respondents who work from home, 87% strongly agree or agree that video conferencing allows them to do so without feeling disconnected.

Anyone who reads those numbers would think that it would be hard to walk into a typical office and not see video conferences taking place at nearly every desk and in most conference rooms. After all, cameras are built into every modern PC and smartphone and video software has been embedded into products from large UC companies such as Cisco, Microsoft, and Avaya.

In my latest article for No Jitter, I explore an application of CEBP that demonstrates how it’s leaving the realm of IT directors and entering into the mainstream of public awareness.

How CEBP Goes Mainstream

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