Call into nearly every contact center on the face of the earth and you are going to hear that message. Companies use call recording for any number of purposes. Some, like financial institutions, are required by law to record certain transactions between their customers and employees. Others use call recording to improve agent performance and increase customer satisfaction. No matter what the reason, recording inbound and outbound calls is expected for most customer care interactions.
In my latest article for No Jitter, I update a topic previously discussed here on SIP Adventures.