We’ve all done this. You are sitting in front of your PC working on a project and realize that you need some important information from a coworker. Let’s call that coworker Deborah Olson. You click over to Microsoft Lync, find Deborah in your contacts list, and see that her presence jellybean shows her to be available.
What do you do next? Do you pick up the phone and call Deborah? No, you send her an instant message that looks similar to the following:
“Hi, Deborah. Are you busy? May I call you?”
So, what exactly did Deborah’s jellybean tell you? Clearly, not enough. Even though it indicated that she was available, her presence icon isn’t the green light (pardon the pun) that it should be. It didn’t say, “I am here and waiting to take your call.” Alas, available is nearly always second guessed as “I need to ask just to make sure available really means available.”
In my latest article for No Jitter, I ask the question, “Is presence stupid.” I also challenge my readers to come up with ideas on how to make it smarter and more relevant to the way we actually do business.