In this week’s article for No Jitter, I discuss the changing responsibilities and skills of the telecom professional. Gone are the days when understanding the difference between reorder tone and a busy signal was enough to keep you employed. In order to remain relevant to his or her company, the modern day telephone jockey needs to be smart in the areas once reserved for the network and server guys.
The Reinvention of the Telecom Professional
Tao, Zen, and Tomorrow 